Internal error when taking a capture - capture missed/ failed

Not planned

Comments

8 comments

  • werner
    I've upgraded to 2019 because SnagIt does no longer support the newest OSX
    0
  • Luke Griffioen
    Hi,

    Sorry about this! Does this still happen with the 4.1.10 update?
    0
  • werner
    Issue is no longer any issue ;-)
    0
  • olafontan

    Hi,

    I also have the same issue,with a workaround to capture the entire screen with "F" and then crop in the editor. But this really defeats the objective :/

    I am running 4.1.9 >> is the 4.1.10 update a paying one or is it free ?

    Many thanks,

    Olivier

    0
  • Luke Griffioen

    4.1.10 is a free update for anyone on 4.x. in general, updates only cost money if the first number (major version) changes.

    0
  • olafontan

    Thank you Luke, brilliant!

    How can I get this update? I can't see any option in the Snagit menus for this.

    Thanks again for your help, greatly appreciated,

    Olivier

    0
  • Luke Griffioen

    Hi,

    It should be under Snagit menu > Check for Updates...

    If that's not working, you can download it directly from here: https://www.techsmith.com/download/oldversions

    0
  • olafontan

    Thanks a lot Luke,

    No "check for updates" for me but the download link you provided worked fine.

    Now running 4.1.10 and the captures seem to work fine so far.

    0

Please sign in to leave a comment.