Snagit 2019 library cannot view thumbnails

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11 comments

  • Edwin Nance
    Thanks for the quick reply Robert.  I only use a fraction of Snagit's capabilities and if I do what you say, here is what I see so I don't understand what you mean.   Would you please giide me a bit more?  Thanks!
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  • Rickstone1975
    Try to get your cursor in this area so it looks like this:

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  • Edwin Nance
    Well Rick, I feel like a blithering idiot!  :-)   Thanks soooo much!
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  • Rickstone1975
    Computers make us ALL feel like blithering idiots, no?

    Happens to me on a regular basis!
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  • Rickstone1975
    Hi there

    I would say to try Techsmith Tech Support, but I don't think they deal with 13 any longer.

    I'm guessing here that if you double-click one of those "broken" images, nothing happens? Sounds like they went missing. Or at least as far as SnagIt is aware they did.
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  • MaxSmith.OR
    Rick, I have a similar problem Snagit 13 and want to fix this before upgrading to 2020.. just recently when I go to the library, all my thumbnails have a cross with a broken image in the middle and I can only see my last 15 images. clicking thru different years, it seems the only thumbnails that show are ones I saved with a name. Suggestions?  (If it helps, I moved my snagit library storage to my backup folder early this year, but was working fine until only recently)
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  • MaxSmith.OR
    Correct. But if I go to the folder and click it, it opens it up in my recent views. Once my week slows down I'll prob just buy the new one and it'll probably fix the broken links to the folder, I just wanted to hear that before I did it. Thanks!
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  • Rickstone1975
    This is a perfect example of why folks should seriously consider downloading and installing the free trial. ;)
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  • Robert R.
    Hi ed,

    If you move your mouse all the way to the right of the Library screen it will turn into a left/right cursor; you should be able to drag that to the left to view your thumbnails.

    -Robert
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  • Rob Erwin

    Been working without the Library detail pane for going on 2 years now wondering how to get to past images.

    As my kids would say: Derp!

    Thanks Rickstone1975!

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