too many views being counted in screencast

Comments

5 comments

  • Paul Stanos
    Hank,

    What format of video is it? If it's an MP4 it will only tally a view when the play button is clicked to start the video. Jumping around in time on the video should not incur additional views. If the user reloads the page and clicks the play button again another view will be tallied.

    For video formats other than MP4 (e.g. Flash video) a view is tallied when the page the video is on is loaded. Another view will be tallied every time the user loads the page.

    We do not provide any additional details to the user about views, only the number that you already saw. Is it possible your relatives forwarded the video to other people? If a video is in a public or hidden folder, then simply sharing the link to others will allow them to view it.

    Let me know if this was helpful!


    - Paul
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  • HankAcer
    Yes, it is a MP4 video.

    What about pausing, and then hitting the play button.  Will that count as two views?

    Hank
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  • stephensterry853
    12 relatives accounting for 197 views makes no sense at all.

    Unless thats one fantastic video that is absolutely mesmerizing.
    So much so you have to watch it at least 10 times to take it all in.

    I'm curious, do you have a free Screencast account ?
    Because its seems like your concerns were not addressed.

    You only get so much bandwidth a month. If your views are spinning out of control.Which I suspect they may be.That may create a problem.
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  • Paul Stanos
    Hank,

    Pausing and then clicking play again should not count as a second view.

    Some of this behavior could depend on how you shared the video. Are you providing a link to the view page (e.g. a URL starting with https://www.screencast.com), or did you link to the content directly (e.g. a URL starting with https://content.screencast.com)? If it's directly linked then the view will likely be tallied when the page is loaded and that could help explain some of the extra views.

    The browser a user is viewing the content with can sometimes cause different behavior as well. Safari in particular has been observed to make requests that can trigger additional views in certain cases, though browsers like Chrome don't have that behavior.


    - Paul
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  • HankAcer
    Unless we/I can examine where all the views are coming from, everything is speculation.

    Thanks for your help.

    Time to move on.

    Hank
    0

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