Jing Retirement and TechSmith Capture FAQs
With last year’s announcement that Jing would be retiring and a new solution provided, we wanted to provide answers to some of the questions we have heard. We will continue to add to this page as additional questions come up. We appreciate your continued support and we are excited to continue to offer you the best screen capture and recording tool we can.
Why is Jing being replaced?
Jing is being retired due to Adobe’s plans to retire Flash at the end of this year (2020). This means that the current video format .swf will no longer be supported by web browsers.
We also want to modernize the behind the scenes code base that Jing is built on. Since Jing has been around for more than a decade, it made more sense for TechSmith to build a new replacement for Jing rather than try to update an old, outdated product. This will allow us to meet modern security needs and file types. That replacement tool is TechSmith Capture, which can be downloaded here: TechSmith Capture
What is replacing Jing?
TechSmith Capture is our new replacement for Jing. Capture has been built from scratch to meet modern security needs and file types. You can read more and download TechSmith Capture here
Why can’t I keep using Jing?
Due to the aging code base of Jing, keeping the API involved with Jing could have created security issues which is not an option, as security for our users is a top priority. Instead, we focused on building the new replacement tool TechSmith Capture to address any potential security issues in the new tool’s API code.
What can’t I do in TechSmith Capture that I could do in Jing?
We are releasing TechSmith Capture in phases, and this first release has some differences compared to Jing, which has many more years of development behind it. Here are the main differences in work flows for this first version of Capture:
- Capture does not have a history, so you will need to share each capture before taking another
- For new users, Capture might upload your content to a default folder in Screencast,, which is public. Jing previously saved to a folder that was hidden. Here’s where you can find your Jing Captures. We plan to provide a feature to address this in future releases.
- MP4 files can not be saved locally.
- The Jing API will no longer work. If you are getting error messages, please read this
Jing’s workflow was easier. Will you make Capture’s workflow easier too?
Yes. Jing is over 10 years old, where TechSmith Capture is brand new. We released this basic, first version to get a basic replacement out before Flash is retired.
We are continuously working on next phases of Capture to roll out as we complete them, so watch for product version updates.
I had Jing deployed across my organization or team from an MSI file, but Capture doesn’t have one. Will one be available in the near future?
At this time, we do not have a TechSmith Capture deployment tool in our plans for the free version of this solution. Instead, our development is focused towards enterprise deployment tools for Snagit and TechSmith Knowmia for Enterprise. This will allow us to build a better deployment experience for the solutions that offer a richer set of features for enterprise customers.
If you are interested in an enterprise-wide solution, we would highly recommend considering a Snagit site license to deploy across teams or organizations. Snagit has a more robust feature set and streamlined workflow for larger deployments and various departmental use cases across an organization. To learn more about Snagit site licenses, please see this licensing page for licensing options
We also have TechSmith Knowmia for Enterprise, which is our enterprise-wide video learning platform. Knowmia is largely cloud based, and therefore easier for enterprise-wide deployments. You can learn more about Knowmia for Enterprise here
Where is the Jing Sun and can I get it back with TechSmith Capture?
The Jing sun is also retiring- for now. We are working on a feature to make it easy to always find and launch TechSmith Capture. Stay tuned for future updates. To keep TechSmith Capture easy to find, we suggest pinning it to your taskbar if you are on a Windows machine.
Feel free to reach out to us at this link if you have any questions regarding Jing or at this link for questions regarding TechSmith Capture.
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