Jing Retirement and TechSmith Capture FAQ

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52 comments

  • sjklebar

    Where to begin... Fisrt I share the sentiment of the majority of comments about the sucessor to JIng. As a software developer this feels like the baby was thrown out with the bath water Even if the design was bad a couple of months at most to swap out swift with 1 or more differnet video capture and playback standards. This has the a feel of the development team driving the decison to want to work on something new and not have to work on that not so glamorus old stuff. It also seems that that there was no development speed bump to confirm current cutomer needs and proposed solution before work started. The management team needs to take a look at these comments and think about a plan B.

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  • ChristopheHM

    Hi there

    I was using Jing (as well as my team members) to record scenario for couple of years. All was great and as everybody the end of flash let us in complex situation. We have to find another tool first, but this is the minor part of our issue. The biggest issue is how to handle all movies generated as swf files? Do Techsmith provide a converter tool (batch or manual) to make them mp4 or whatever? Today we are unable to play old scenario.

    I was looking for some ways but online tools are not an option, and the only desktop application I found couldn't read swf from Jing as it is limited to non-interactive file format, and it seems Jing used the interactive form even for simple screen record.

    Any help appreciated here. I see several people here working in software development so I'm sure you all have the same issue.

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  • BDugan

    Handbrake may convert .swf to .mp4.

    p.s. - Still hoping for the return of Jing ;) 

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  • ChristopheHM

    Thanks BDugan

    my first trial with handbrake was unsuccessful. It seems to recognize only the first frame so it creates a movie of let's say a null duration. I'll play with it and dig further.

    I also tried ffmpeg but here it seems like only some part of the screen (the part which changes from frame to frame? so where the mouse is?) is considered and the converted mp4 is then useless. Here also I need to dig into documentation.

     

    Meanwhile I found out camtasia convert the swf when you open it in UI. By default as an avi file but then you can produce mp4. By luck we have one license for it in my organization so on demand we can do it. But I dream now of a batch process :-)

     

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  • Charles Whitt

    was using jing for almost 10 years, jing was very simple and to the point, just press a shortcut > capture area > upload automatically with out doing dozens of clilcks > link automatically gets in clip board with out doing dozens of clicks. 

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  • Mark

    At this point in time, since it has been over 6 months already it appears it may be awhile or maybe never before the replacement product ever gets to all of the capabilities that Jing once had, and unfortunately (due to the video format obsolescence part of the solution) we lost the entire tool!  

    Since I (and I am sure others) only primarily heavily use the Jing "Screen" Capture, We would be thrilled if Techsmith could just remove the video capture portion, and restore Jing to a Screen Capture Only tool. 

    Please, Please! Techsmith, I beg you!  You would make so many Jing users happy!  To once again be able to work in an efficient way again.

    That would at least provide us a solution, until a seriously viable and efficient to utilize replacement becomes available. 

    From what I am seeing on this thread, I am sure there are many other Jing users that would feel the same way.

    Abandoned Jing Champion and Promotor,  Mark

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  • Mark

    To be fair, I did give TechSmith Capture a try for several months and also tried a few other competing products a try, they all fell short of the capabilities and ease that Jing had.

    Kudos to who ever designed and built Jing!, they were way ahead of their time (and still are as far as front end)!  TechSmith Capture and other competing tools may have a modern backend but if the front-end and underlying workflow doesn't meet the users needs that doesn't really matter to us.

    At this point I would be happy with a Minimum Viable Product to meet my needs (that is also efficient!). If I could have Jing without the Video Capture, without Cloud Saving, etc. that would still be better than any other options currently available. 

    I was able to restore my Jing on 3 machines I already had it installed on via disabling/blocking the firewall for Jing, but I have 3 new machines that I tried loading Jing (from scratch) on and that trick does not work. Perhaps there is something (file) I can copy from machines it already has been loaded on, to the new machines? Or perhaps I could use Postman to send something to the API call during loading to trick it and allow it to initially load?

    I have thought maybe the answer is about somehow removing or modifying the API lookup Jing does to initial setup and authenticate saving content to the Techsmith cloud, as I only really need local saving, but not sure how to proceed with this?   Any ideas? 

    Abandoned Jing Champion and Promotor,  Mark

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  • sjklebar

    Lookslike the typical cry of wolf from a development team tired of working on an old product, but if itis not brokent don't fix it or better yet don't throw out the babay with the bath water. Like someone has suggested get rid of the offening swt or just disable form GUI and release to community. The current release lacks the essence of simplicity from it predessor and I have moved to a differnt product. Bring back Jing.

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  • BDugan

    If I could have Jing without the Video Capture, without Cloud Saving, etc. that would still be better than any other options currently available. 

    Exactly!

    Jing is/was an awesome tool for "Genealogists".  It allows us to quickly *temporarily* capture a bunch of screen portions (of document images, photos, etc.) use them by comparing, etc., and then get rid of them.  No need to save each one and go back to clean up.

    Regarding "making Jing work"... My corp firewall is now overriding/ignoring my Windows firewall settings.  So, every time I need to start Jing (the .exe), I have to disable my network connection so Jing can't "phone home", start Jing, wait for the beautiful Jing Sun to appear, and then re-enable my network connection.  Hope someone finds this helpful.

    Also an Abandoned Jing Champion and Promotor,  Brent

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  • Silvia

    I don't care about that video format, and i think most users don't care too ! 

    Just give us back the Screen Capture and history :)

    Waiting for Jing to come back, Silvia

     

     

     

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  • BDugan

    "Jing is being retired due to Adobe's plans to retire Flash at the end of this year (2020). This means that the current video format"  Yes. We all know this. Most of us never use(d) that feature.

    Most of us just hope some developer with a 'wild hair' will say, "Hey! How about this... We disable that feature and allow these folks to continue using this great product unsupported?!"  I know this won't happen, but just thought I would throw that out there.

    In the meantime, I'll continue to use Jing by blocking it from getting out through my firewall.

    "FREEDOM !! (for Jing)"

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  • BDugan

    Most of us still don't care about the video capture feature.  As @GingerBread noted a few months ago, just block Jing in your PC firewall (Easy...Google it). This keeps Jing from checking-in with TechSmith and shutting-down.  Continue using Jing without the video features!

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  • BDugan

    Jing is being retired due to Adobe's plans to retire Flash at the end of this year (2020). This means that the current video format . swf will no longer be supported by web browsers.

    Yes @Peter Parker. We all know this. Most of us never use(d) that feature. I'm confident most of us following this STILL don't care about the video capture feature.  We just hope TechSmith will listen and update a current product to include Jing's other SUPERIOR capture features. 

    Until that dream is fulfilled, as @GingerBread noted a few months ago, just block Jing in your PC firewall (Easy...Google it). This keeps Jing from checking-in with TechSmith and shutting-down.  Continue using Jing without the video features!

    "FREEDOM !! (for Jing)"

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  • Paul Middlin

    As some of you may have noticed, there is a comment that keeps being repeated. These are not obsessed users who like to remember Jing and SWF's retirement, but rather a creative spam bot that has been getting through the automated filters. Our apologies. So, I'm going to delete these rogue comments. Your own comments may seem out of context after I do that, so that's why I posted this response.

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  • BDugan

    Almost had me!  Just a re-post.  I was sooo hopeful Techsmith had resurrected a version of Jing.

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  • Dance4Life

    Good to know that Jing's "sun" will eventually return in Capture. It's a nice proposition to pin the Capture at taskbar, but it's useless when you work at Remote Desktop. There the "sun" was quite useful.

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  • js0873

    I'm one of the ones that has gotten Jing to work for me by blocking the firewall. I simply love Jing and no alternatives have come close to it in my opinion. My question is, the firewall deal works if Jing had previously been installed. But I don't know of a way to get Jing working on a new installation. Does anyone know how to do that? Can certain registry settings be ported from one machine to another? Maybe someone has found a way to get that to work, because I'd like it installed on a new W10 installation.

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  • Mark

    I had a power outage this past summer and after bringing the Desktop back up that Jing had been working because it was loaded before being dropped by Techsmith it no longer works now.  I had been using it before power outage via the "blocking the firewall" fix.

    I've been struggling with trying to use other products/solutions but they are all a step back in productivity from where Jing already was years ago!

    I would be curious as well if anyone has been able to successfully load and port "Registry settings" or something to make Jing work on a new install or reinstall (to install that stopped working)?

    I don't know if anyone at Techsmith reads these, but "All I want for Christmas is my Jing back!"  

    Could you PLEASE bring Jing back, even in the form of unsupported Shareware with only image capture capabilities (We don't need video capture which is why the baby was washed out with the bathwater) ?

    Abandoned Jing Champion and Promotor,  Mark

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  • Douglas Drake

    I too was a user of Jing for many years. Was absolutely perfect for what we did. The new version is practically useless. So bad we have deleted it from of our PCs and moved to Greenshot (which to be very honest is also aggravating to use, but at least it has some functionality). I understand Adobe made changes but what your gave us to use now is of no use. If you guys can figure out how to replicate the old Jing i would be a paying customer, till then I will go elsewhere and keep watching you to see if you all figure it out. 

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  • Yousseftrans

    A Smart Trick To Reuse The Old Beloved Jing From TeckSmith

    To All lovers of the Lovely Old Jing

    Yes, I agree with you all that this is the worst upgrade made ever. I even could not use the upgrade after downloading because I don't have Windows 10 (I have Windows 7 32-bits).

    However I discovered a nice trick that enabled me to continue using Jing. You too can rejoin with your beloved Jing easily by disconnecting your Internet connection, then, click on Jing's sun on the Taskbar. Wait for a few seconds, then, after Jing's sun appears on top of the desktop, reconnect with the Internet. Jing will work perfectly until you turn off your computer.

    In case Jing was uninstalled, search for the source program on your computer or on the Internet and install it again then do the trick.

    The demerit caused by the new upgrade is that you have to repeat doing the trick every time you want to use the beloved Jing. Although this is an additional burden added by Teck-Smith on our shoulders, Jing worth it.

    The old Jing can be downloaded from here:
    https://downloads.digitaltrends.com/jing/windows

    Regards

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  • js0873

    I know how to get Jing to work if I had previously installed it. Blocking the internet connection for Jing then allows it to work just fine. But on a clean install, I still haven't figured out how to get past the sign in / sign up step. I looked through the registry on PCs where I had previously installed it in order to copy certain keys over, but I just haven't found the right one(s) yet. I know if I could get past that initial sign in I'd be home free. Has anyone been able to do that?, get it working on a clean install? 

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  • js0873

    Well, I think I finally figured out how to get Jing to work on a PC where it had never been installed before, but now I have a new issue. It totally doesn't work on Windows 11, only Windows 10 and earlier. I can get the sun to come up, but as soon as I hit the crossbar to try to take a screenshot Jing disappears. Really, guys, can't you make Jing a purchasable product? Me and many others would go for it.

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