Jing Retirement and TechSmith Capture FAQ

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  • Official comment
    Doug Troxell

    An Update from the Capture Team...

    What have we been doing?

    It looks like our Version History article for Capture has not been updated lately. (Note to self: fix that) Therefore some reasonably ask: What have we been working on lately...?

    The biggest recent change in Capture is the addition of Picture-In-Picture while recording video. This help article about recording mentions PiP. Basically, instead of a full screen web cam you can include a "PiP" in the corner of videos you record. You can choose which corner its displayed in. You can resize it. It was a lot of work... and our customers who record a lot of videos seem quite happy with it.  (and they pay the bills, so...)

    What's in Progress, Right now?

    Technical Debt. If you know what that is, you understand why it must be kept to a minimum. Without going into detail, we're specifically focusing on reducing/eliminating impediments that keep the team from iterating as fast as we'd like. Further, it's not secret the Mac part of our team is working to support macOS 11.

    What's on deck?

    Normally, we won't tell you what's up next nor provide road maps/timelines because, well... things change. We're making an exception here. Early in the new year, we plan to begin development of what many refer to as "history". It is an "expected" feature which benefits those who capture images as well as those who capture video. 

    Early design work is underway. As we approach "history" please keep these things in mind:

    1. It will not be the same as what Jing had
    2. It may roll out a little at a time (expect minimalism at first)
    3. We will listen to feedback
    4. Based on feedback, we'll do more, or not...

    Thanks for reading. We hope you appreciate the transparency. We are listening.


  • BDugan

    - SnagIt has too much "stuff" to do a basic quick capture.

    - Capture has no "sun" or similar to make quick mouse captures

    - Can't capture and view multiple temporary grabs at once and move around screen

    Geesh.  Developers these days...  Do you actually ask the users what they like and want?  Seriously.  Do you actually ask the users what they like and want?  I see it everyday with every company with a new release.  Your product is now useless to many, just like everyone else's.  Sooo disappointing.  I would have actually PAID to keep these features.  Now, you've lost customers.  Your product is now no better than the free open-source versions out there.    

  • nasiraziz

    was using jing for almost 10 years, jing was very simple and to the point, just press a shortcut > capture area > upload automatically with out doing dozens of clilcks > link automatically gets in clip board with out doing dozens of clicks. 
    Now the process have become more complex and difficult to use. Need to see some other simple alternatives. previously i had to just press one key and one click and I keep my focus on actual work. Now i have to pass through tons of screens and tons of clicks to do a simple screenshot uploaded. 

  • surendra16k

    JIng was much much better than the new upgrade. so simple to use. captured screenshot was stored in history clicks so useful to go back to view earlier clicked screenshot.

    in Jing, we were able to take multiple screenshots at a time. but this capture allows only 1 unless the earlier taken screenshot is closed

    what was the need to upgrade to capture tool?  Jing was really so useful and easy to use. TechSmith has totally goofed up the tool not sure whose idea was it to upgrade. sometimes old is gold. please restore back JING 

  • Zodl

    JING was much better than the new upgrade.

    - too few colors
    - Text only in the middle
    - Text field without frame and color selection
    - No quick start at the edge of the screen
  • JonMcFarland

    The restriction that a preview must be saved or pasted prior to another being taken makes Capture unusable for me.

  • lindalockett33

    I am so sad for this Change which no longer is user friendly  If anyone finds alternative please advise.  Looking for Jing replacement.

  • Radams-H

    I'm a Software Tester. JING was by far the most efficient screenshot tool for taking hundreds of screenshots a day (<500). Just 3-4 clicks per screenshot (with an arrow to show user actions). Most other tools are either slow to open/close the editor or require more clicks per screenshot to do the same thing.

    Key Features that Capture Needs:

    • Local Image History
    • Capture and view multiple temporary grabs at once and move around screen (Thanks BDugan) 
    • Add a preference in settings: "Close Editor after Copy".

    I have Snagit Pro. This is excellent at capturing parameterisation with Panoramic screenshots and capturing detailed information.

    Edit: Spent some time editing/customising SnagIt Pro. I now use this for the bulk of my screenshots, plus the detailed organisation of the Image Library is a bonus.

  • GingerBread

    I appreciate the lightweight simple design Jing has afforded for so many years.

    A great recipe doesn't require altering.   

    I have a functional version of Jing running on my Windows 10 computer today. No hacks or hocus pocus required.

    I prevent Jing from connecting to the internet through my firewall. McAfee internet security that is.

    Thats all thats required to continue using it. I learned this trick in the previous forum. :)

    If you want to upload images to Screencast. Uploading manually should work.

    For anyone that may be skeptical. My desktop. Note the date and time in the taskbar.

    Enjoy the day. I'm entering a long leave of absence from work. I'm enjoying the day very much.



  • renderman21

    why change from the UI when only switching from SWF to MP4?!  this "upgrade" ui sucks!


    This is the an awful upgrade. I am searching for alternatives and found that there is actually a site that offers Jing alternatives which are similar to the old Jing tool. I used this daily and would pay to have the old version back. Everything I used it for now takes longer and I MISS THE SUN on the top of the screen. I am so disappointed. 

  • lindi

    Have not yet been able to get Jing's replacement to work. This is really hampering my ability to work efficiently.

    Used Jing for many years, was super simple and did the job.

    As far as i can tell, it was replaced with ... nothing.

  • sjklebar

    Where to begin... Fisrt I share the sentiment of the majority of comments about the sucessor to JIng. As a software developer this feels like the baby was thrown out with the bath water Even if the design was bad a couple of months at most to swap out swift with 1 or more differnet video capture and playback standards. This has the a feel of the development team driving the decison to want to work on something new and not have to work on that not so glamorus old stuff. It also seems that that there was no development speed bump to confirm current cutomer needs and proposed solution before work started. The management team needs to take a look at these comments and think about a plan B.

  • BDugan

    Tweeted @techsmith @snagit regarding this post.  Maybe they will care.

  • Paul Middlin

    Hello everyone,

    I wanted to thank you for your feedback both in this thread and multiple others in these user forums. We do see it, and we are listening.

    I know some of these choices seem strange- as renderman21 put it, why change the UI? But that's because this is a completely different application that began in our Knowmia service, and has none of the (extremely old) Jing code in it. It is by no means a simple matter to just plop in Jing code in another app. I assure you that it would be more work than what we are doing which is:

    We are continuing to iterate on and improve TechSmith Capture. It has extremely advanced video recording capabilities, and has grown to include basic screen capture and annotations, like Jing. 

    Having access to your recent captures is near the top of our todo list. It is also the main reason there are so many prompts- we didn't want anyone to lose their work. Once there is a way to get back to your capture, we will not need the confirmation prompts about closing, or going back to your capture after a Copy.

    We really are doing our best to provide you all with a great, free tool to replace Jing, which had stopped working well on modern OS's, used a video format that Adobe retired, and no longer lived up to modern security standards.

    That said, if you really take screenshots often, and it's a core part of your workday, then a free tool like Capture may not be for you. Snagit is born and bred to do this well. It's far more powerful, yet quick to use. I think that the Snagit team would be interested in your feedback, Radams91, and also we may have some good suggestions for how you can get Snagit to work the way you want (like by turning on OneClick).

  • venomousduck

    i paid for snagit. it is hot garbage. Jing was great.

    snagit has made me never want to buy another techsmith item. Snagit is everything i don't want. i used Jing nearly everyday. what a waste of money. Techsmith should be embarrassed at this horrible item. 

  • BDugan

    @GingerBread Thank you for the idea.  I tried registry fixes, hosts list edits, etc.  I will try reinstalling and blocking via firewall.

    @Magus75  If you read through this thread, you will see several of us have explained EXACTLY what we miss from Jing.  I appreciate you defending a product you use and works well for you.  We shouldn't "bash" SnagIt.  It is a good tool for many people.  However, this thread is meant to express to TechSmith our displeasure with them doing away with what was a "perfect" tool for many of us----one we would have gladly PAID for.  It is obvious from your comment you don't use SnagIt the way we used Jing---it is impossible.  OneClick is a weak attempt to replicate Jing.

    I emailed several TechSmith executives and their response (I believe) was through/from Paul Middlin above.  Unless they decide to rename and re-release Jing as a trial-to-purchase revenue producing product, I afraid it's back to looking for another option and firewall blocking.

    - Brent     

  • BDugan

    As GingerBread noted a month ago, just block Jing in your PC firewall (Google it). This keeps Jing from checking-in with TechSmith and then shutting-down. This may be a security risk, because Jing is no longer updated, but I don't use the video feature anyway. Working great!

  • aeshed

    This is a great example of the worst upgrade ever.

    Jing was the perfect tool product:
    1. easy to manage History
    2. can capture several images and keep several captures open in the same time.
    > Today you must finish works on the print screen you took and only then create a new one.
    3. After capturing an image there is an additional frustrating question "Your Capture is ready to be pasted" (Close Preview // Close Editing)

    It was better to update the older version of Jing and ask for your clients to pay for the update rather than upgrade to TechSmith and to lose customers.

    Look how many topics and questions are pointing to the great old product Jing and how many explanations why you move to TechSmith.

    Great JOB of your Product Manager.

    From my organization, 70 employees stopped using your products

  • TowelandBasin

    We didn't use Jing as much as some here did, but we also miss it and it sounds as if the replacement is less robust and more clunky.  Although by no means a Jing replacement, we've been using Fireshot for screen and page captures and annotations.  And thanks to GingerBread for the workaround shared. We're going to give that a try...

  • Mark

    To be fair, I did give TechSmith Capture a try for several months and also tried a few other competing products a try, they all fell short of the capabilities and ease that Jing had.

    Kudos to who ever designed and built Jing!, they were way ahead of their time (and still are as far as front end)!  TechSmith Capture and other competing tools may have a modern backend but if the front-end and underlying workflow doesn't meet the users needs that doesn't really matter to us.

    At this point I would be happy with a Minimum Viable Product to meet my needs (that is also efficient!). If I could have Jing without the Video Capture, without Cloud Saving, etc. that would still be better than any other options currently available. 

    I was able to restore my Jing on 3 machines I already had it installed on via disabling/blocking the firewall for Jing, but I have 3 new machines that I tried loading Jing (from scratch) on and that trick does not work. Perhaps there is something (file) I can copy from machines it already has been loaded on, to the new machines? Or perhaps I could use Postman to send something to the API call during loading to trick it and allow it to initially load?

    I have thought maybe the answer is about somehow removing or modifying the API lookup Jing does to initial setup and authenticate saving content to the Techsmith cloud, as I only really need local saving, but not sure how to proceed with this?   Any ideas? 

    Abandoned Jing Champion and Promotor,  Mark

  • sjklebar

    Lookslike the typical cry of wolf from a development team tired of working on an old product, but if itis not brokent don't fix it or better yet don't throw out the babay with the bath water. Like someone has suggested get rid of the offening swt or just disable form GUI and release to community. The current release lacks the essence of simplicity from it predessor and I have moved to a differnt product. Bring back Jing.

  • Silvia

    I don't care about that video format, and i think most users don't care too ! 

    Just give us back the Screen Capture and history :)

    Waiting for Jing to come back, Silvia




  • ProfileTrader

    What else is there to add than what everyone has already said about the Jing replacement Capture other than it is pure crap. Once again the replacement of an excellent model with something that is useless and monumentally less user friendly. Begs the question... was this made in China. Btw is it even compatible with Windows 7. Time to find a replacement.

  • ProfileTrader

    @Magus75 could you be any more condescending....?>> "But that's the nature of life. You could produce the most amazing product ever seen, but someone, somewhere, will have issues with it and dislike it."

    Have yo read the comments? It is not just ONE person. There is a search bar too just look for the bad reviews on Capture. 

  • Peter

    I've read the explanation for replacing JING.  Unfortunately, technology moves on, but not always better.  But that said, the modern world with ever-changing ways to do things is necessitated largely by security issues; as such, we don't have a choice.  For me, I've played with SNAGIT and find it's more whistles and bells that requires purchase.  The free version of CAPTURE suits me fine. 

  • MarcyS

    Not being able to grab another capture without saving the 1st one is a major downer, as are many other things with this new version. It takes so long to open that by the time it is open, what I want to capture is gone. 

    Please being back the sun!  I'll gladly pay for it!

  • LeontyneWilliams

    Are there any other good products to consider out there?  I would like to explore another product that does what I need (what Jing used to do).  With the launch of an inferior product as techsmith capture - there's got to be other companies with products that are better.

  • Luis


    I have problems when record my screen with TechSmith Capture. 

    Can somebody help me?

    Here a example of a problem: https://www.screencast.com/t/siyMuaASQp1u

  • patrick

    How much to get the old Jing? It was so quick and easy, plus it saved all my old screen grabs, so I could find them again. How much do you want?


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