Problems with Knowmia Captioning

August 11, 2020 22:31

I was asked to contact support about a problem with captioning my video. So far, I have not found anyone in support that knows Knowmia is supposed to do the captioning for me when I request it. Is there anyone in the user community that can give me a clue so I can continue working? So far, support is clueless.

Comments

3 comments

Robert R.
Community Manager

August 12, 2020 12:26
Hi Jeff and thanks for bringing this to my attention;

Sorry to hear that you're running into troubles with both Knowmia and our Support team. I've taken a look at your ticket and wanted to let you know that it's been escalated to our Senior Support Specialist. He should be following up with you in your ticket shortly.

Thanks again!

-Robert
0
Ronald Berman

August 12, 2020 20:53
After enabling closed captioning onto a recorded video file, is it possible to download the file with the closed captions?
0
Paul Donahue
Technical Product Manager

September 29, 2020 12:58
Hi Ronald,

Due to the way we create captions, quizzes and other interactive elements in the video, these are not available if you download the video since they are stored separately from the media file itself.

Paul D
0