Problems with Knowmia Captioning



  • Robert R.

    Hi Jeff and thanks for bringing this to my attention;

    Sorry to hear that you're running into troubles with both Knowmia and our Support team. I've taken a look at your ticket and wanted to let you know that it's been escalated to our Senior Support Specialist. He should be following up with you in your ticket shortly.

    Thanks again!


  • Ronald Berman

    After enabling closed captioning onto a recorded video file, is it possible to download the file with the closed captions?

  • Paul Donahue

    Hi Ronald,

    Due to the way we create captions, quizzes and other interactive elements in the video, these are not available if you download the video since they are stored separately from the media file itself.

    Paul D


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