Youtube videos that used to work in techsmith relay are no longer working! Is it a problem with Knowmia!

Answered

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7 comments

  • Official comment
    Benjamin Rhodes

    Eunice,

    This issue is now fixed.  If you are still seeing the issue, do a hard refresh of the page and you should get the updates.

    Thanks,
    Ben

  • Benjamin Rhodes

    Hello Eunice,

    Thank you for reporting the issue.  We are looking into it and hope to have it resolved soon.

    Thanks,
    Ben

    1
  • Jack Dockery

    I am sorry but this is still Not working for me, not sure what a hard refresh of the page is but I have sent to link to people who have never login before with the same issue

    0
  • Benjamin Rhodes

    Hi Jack,

    Sorry for the vague jargon, clear your browsers web cache and reload the page is what I was hinting at.  I'd like to clarify what isn't working too.  Are you not able to start the YouTube video?

    Ben

    0
  • EUNICE AKOTO

    Thank you Benjamin. It is fixed. I appreciate your prompt response. 

    0
  • Jack Dockery

    I can send you a link to try, don't want to post it here but yes I have sent it to people who never viewed it and it will not play. I have clear my cache used different computers, browsers etc same result

     

    0
  • Benjamin Rhodes

    Jack,

    I just sent you an email requesting the url.

    Thanks,
    Ben

    0

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