Captions and conversations view of video

September 11, 2020 14:44

I've added captions to my video, and they appear fine when viewing the video. When I go to a conversation view of the video, the option to display captions is not available. Can closed captions be viewed while watching the video in the conversation mode?

Comments

2 comments

Paul Donahue
Technical Product Manager

September 14, 2020 12:15

Edited
Hello Tom - Thank you for asking about this. Captions should definitely still be displayed on the conversations page. The team is looking into what may be going on.

UPDATE: The team has verified that captions do display on the conversations page. I'm going to create a support ticket for this so we can dig into it further for your video.
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TomMays

September 16, 2020 01:30
The captions are now appearing on the Conversations page! All good now. Thanks!
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