Why are features being removed from SnagIt 2020 Mac?

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7 comments

  • Official comment
    Luke Griffioen

    Hi,

    We released a 2020.2.2 update today that fixes this issue.

  • Luke Griffioen

    Hi,

    Sorry about this! We did not intentionally remove that feature, it was a bug that was inadvertently caused by some performance improvements we did to capture selection. I will get that issue logged and will try to have it fixed for our next 2020 release.

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  • Fernando

    Hi Luke.

    Thanks for the quick reply and for confirming that this is a bug and not an intended feature. I will keep using SnagIt 2019 for the time being and whenever it tells me there's a new version I'll check the release notes to see if this has been fixed before trying 2020 again. 2020 seems to be a bad number these days. :)

    Thanks,
      Fernando

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  • Fernando

    Thanks Luke, those are good news! I haven't even upgraded to 2021 as I wasn't sure if it had the same bug.

    However, I was now looking in my account and can't see a way to download 2020.2.2? I can see 2021 and 2019, but doesn't show 2020 in the list. I'm happy to jump straight into 2021 if this is working in that version - can you confirm that it works in 2021? Or will this fix need to be incorporated in 2021 as well?

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  • Fernando

    Never mind, found the link to download other versions now! https://www.techsmith.com/download/oldversions

    Thanks again, downloading 2020.2.2 and will try it immediately.

    Stay safe,
      Fernando

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  • Fernando

    This seems to be working just fine, thanks again!

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  • Luke Griffioen

    Yes, this fix is also in 2021.0.2

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