Unable to edit/add a quiz

October 16, 2020 18:47

For the video below, I added a quiz, but when I clicked on Save, it said "Fail". This has happened before and when I left the page and came back to it later the quiz was there. This time, when I went back to the page the quiz was not there. When I click on Add a Quiz, in the pop-up window I get an error message saying Whoops and saying that something went wrong. I have tried refreshing the page. I have tried closing the browser and reopening it.

https://cuestacollege.techsmithrelay.com/E6Pz

Comments

4 comments

Craig Magie

October 17, 2020 17:52
I am having the same issue. In my case, I was working on a quiz and it was deleted, and now I see the same "Whoops" error message. Refreshing the page, restarting the browser, etc. does not help.
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Craig Magie

October 17, 2020 19:00
I found a workaround: I made a copy of my original video, and then it let me add a quiz to the copy. Hope this helps!
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Paul Donahue
Technical Product Manager

November 10, 2020 15:23
Hello Lara

I have created a support ticket on your behalf for the issue you experienced. Someone from our tech support team should be able to help you out with this.
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Paul Donahue
Technical Product Manager

November 10, 2020 15:24
Hello Craig,

I am happy to hear that you found a workaround for your issue. Should you run into it again please open a tech support ticket with us and one of our support agents should be able to help you out with this.

Best Regards.
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