Embedded Screencast hosted video not working in Chromium whereas youtube does.

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4 comments

  • Paul Stanos

    S4S,

    I'm sorry to hear that iframe embeds are not working for you in Chrome. Unfortunately I'm not able to recreate the problem on my end of things, so I'll need some more information to help track down the issue.

    To get the embed code, are you simply copying the code provided from the 'Share' dialog in Screencast.com?

    Do you have extensions running in Chrome that Edge doesn't have? One of them might be blocking the request to get the content (URL begins with https://content.screencast.com). Could you test viewing the embedded content in an Incognito window of Chrome and/or disabling your extensions?

    What is the privacy level set at for the folder or playlist that holds the content you are embedding?

     

    Paul Stanos

    Screencast Engineer

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  • S4S

    Thanks Paul. 
    Please note Chrome is not Chromium.  The embed code that I grab from the share in screencast does indeed work in Chrome.  But Chromium is a distributable version of Chrome that developers can use in applications to provide html rendering within their application.  The new Edge is actually using Chromium under the hood - and strangely it works there.

    Embed code for Youtube works.  Next week I will try a Vimeo account to see if that would be an option.

    Note that I tried a video with Public Privacy level and that still fails.
    This is the page we are trying to embed in.  (Note also looking for ways to launch out to full browser as an alternative but prefer embedded so we can have our training videos delivered within our application.)

    https://www.s4s.com.au/learning/

     

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  • Paul Stanos

    S4S,

    Given Chrome is built on Chromium I would have expected the behavior to at least be similar if not identical. Regardless, I do see the issue you described when using a separate install of Chromium.

    I tested an MP4 in Screencast.com, Knowmia (our other cloud hosting platform), and Vimeo. All 3 of these failed to play back the video in Chromium. YouTube does work as you described, though I don't know what would be different in that case. I even tried viewing the MP4 directly in the browser to take our custom video player out of the mix, but that didn't change anything.

    From what I've seen in my testing it doesn't appear to be anything wrong with our software. Chromium may have certain features disabled or be missing video codecs in the default installation that prevent it from displaying the videos correctly.

    From what you described in your original post it sounds like you're trying to use an application framework or something similar to display your website in a web view. Perhaps others using that framework have seen similar issues and you could seek help there.

    Unfortunately I don't have much else to offer, as Chromium is not on our list of supported browsers for Screencast.com. For future reference you can see that list here: https://support.techsmith.com/hc/en-us/articles/227483088-Browser-Requirements

     

    Paul Stanos

    Screencast Engineer

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  • S4S

    Thanks Paul,

    Yes - Chromium doesn't handle MP4 but you can add in a dll to make this work or use WebM instead of MP4 as Chromium is happy with WebM and Screencast is also happy with this.  We have only a few videos at this stage and so resorting to using HandBrake to convert to WebM.  We may look at the extension for MP4 support as this makes the publishing process to Screencast much easier.

    Thanks again.

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