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Snagit 2020

Answered

Comments

8 comments

  • Robert R.

    Hi DeArmondTool

    Were all of the images that you used in the montage Snagit Captures, or were they a mix of PNG, JPG, and/or .SNAG files? 

    It's possible that if you used PNG and/or JPG files in the montage that they are the culprits. Note, too, that you'll also want to make sure you are viewing the saved file from Snagit in windows/applications/pages with varying backgrounds to verify that they are not transparent.

    -Robert

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  • DeArmondTool

    Hello Robert,  Thank you for the help.  The images were all .jpg.  I just now tried it again and still have a white background.  I re-opened the image in snagit and the background is white. It is white as well when used in a web page. I can (did finally give up and changed the background color to make it work. I just think it's odd that the background won't save transparent.  Probably something I am doing.   Thanks again. Dan

     

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  • Robert R.

    Hi there!

    Ah, okay, the issue is definitely related to the source files being JPG files, since JPG does not support transparency. Did you open each image in Snagit then copy/paste them onto a larger image/canvas? Once you copy the JPGs over, are you removing the background (with something like the Fill - Transparent function) after flattening the image? 

    Could you walk us through what steps you're taking to create the image? If you record a video then use Share - Screencast and paste the link here so we can see, it will help us determine the right steps for you (please keep in mind that this is a public forum so others may see the video too).

    -Robert

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  • DeArmondTool

    You fixed it!!!   That's what I WASN'T doing.... was removing the background  with fill / transparent.... MANY THANKS!!!!   I knew it was me!!! ha! 

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  • Robert R.

    Hi!

    Awesome! So glad you were able to get that squared away!

    -Robert

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  • DeArmondTool

    Well... I thought you fixed it.... Nope! ;-) 

    I am doing these steps.... 

    1. open a new image with a transparent background. 

    2. I drag & drop from the library at the bottom, a small image & rotate it slightly.

    3. I filled the background with transparent...which it already was transparent so I can't see that anything happens. 

    4. I save that file as a .jpg.  ... It saves with a white background.  

    Can you outline what I SHOULD do please???   

    Many Thanks for your patience and help.   

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  • Robert R.

    Hi there!

    The issue is that you're saving it as a JPG as JPGs do not support transparency. Try saving it as a PNG file.

    -Robert

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  • DeArmondTool

    Hi Robert.... ok... one LAST TIME!!!!!  THAT WORKED!!!!   Many Thanks for the help. 

    Be Well. Dan

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