I've been using Camtasia 2019 for just under a year now. Having bought the product I believed it was best in class. Unfortunately to say, I've experienced the opposite. While recording videos, many times the video freezes (this leads to having to re-record short snippets or the entire clip).
In addition, most recently I'm experiencing when I go back into recorded videos to edit these, it fails to play them. The only way to get them to play is by rebooting my MacBook.
In summary, I've been really disappointed with the quality of the product since day 1 and would like to know if there is any way I can upgrade this product (free of charge) to benefit from its use. At the moment, it is simply unusable.
Thanks for your attention,
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