Camtasia Rendering very slow on Mac

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13 comments

  • Official comment
    Rory Hool

    This morning we released Camtasia for Mac 2020.0.14 which provides further improvements for performance on M1 devices.

    I'm closing this as a duplicate of https://support.techsmith.com/hc/en-us/community/posts/360074643631-Camtasia-Support-for-New-Apple-Macbook-pro-M1- where further updates will be provided.

    Thank you for the feedback.

  • Trent Hill

    André, I'm in the same boat as you. My iMac isn't quite as fast as yours (it's a 3.8 GHz 8-Core Intel Core i7 with 40 gigs of RAM), but my very simple PowerPoint screen capture videos seem to render very slowly, with poor utilization of the CPUs. When rendering a 58-minute lecture just now it crashed twice, the second time taking the computer with it. I've used Camtasia for years and have had more difficulties with the 2020 release than all the others combined. I'll be interested in hearing what support has to say.

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  • Alec R
    Hi all!
     
    Sorry to hear of the troubles you're running into with Camtasia 2020. We are currently investigating potential performance-related issues and I was hoping I could open a support ticket for each of you? This will help us better understand the issue and (hopefully) find a solution to get you back up and running.
     
    Do you mind if I open individual support tickets for each of you?
     
    -Alec
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  • Trent Hill

    Alec, sure--please do so. I've used Camtasia for years, but I'm starting to consider alternatives. 

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  • glennh

    I'm having the same problem and also I'm recording off my webcamera on macbook pro 2019 and my webcam just freezes at random times and for random amounts of time.  It eventually starts working again but it ends up requiring me to play the entire video before I can export to make sure it hasn't stopped working.

    It is very frustrating compiled with the massive amount of time it takes to export the video. 

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  • andynowdude

    I am in the same boat, I have used Camtasia for years. I LOVE the ease of adding annotations for marking up my youtube videos in Camtasia.

    But the time it takes to render and the amount of times it crashes is really hard to live with.

    I am seriously thinking I should bite the bullet and learn how to use Final Cut pro, as when I have used the trial version of that it rendered A LOT faster and had no hang ups at all.

    But I do much prefer the layout and ease of use of Camtasia.

    I am actually on here today because right now my Camtasia will not record the screen at all, rendering it useless. I am using Camtasia 2.10.8 on Macbook Air 8gb Ram 500gb SSD, running Big SUR 11.0.1 (updating to Big Sur might have been my mistake, as it is since I have done that, that the Camtasia has stopped recording the screen).

     

     

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  • André Calero Valdez

    Yes, you can do so in my case as well.

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  • Glas

    I'm in the same boat as Andynowdude. 

    Actually, in someways it's a bit worse. I upgraded my wife's MacBook to Big Sur and she is having problems. I left my MacBook in Catalina. 

    We are both teachers and are using Camtasia 2019 to do the online classes.

    The problem is about bout 9 minutes into a screen recording the webcam just freezes. Everything else is ok -- the screen recording, voice, internal sound are all ok it's just the webcam freezes. 

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  • Alec R

    Hi all;

    If you have not already, please give our latest version a try (we just released yesterday 11/23) which should be dedicated to increasing performance. A good place to find that download (specifically) would be here, https://www.techsmith.com/download/oldversions

    -Alec

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  • André Calero Valdez

    Well thanks. Now it crashes on recording. From slow it went to broken.

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  • André Calero Valdez

    Crash reporter also crashes on "send".

    Can I get 20.0.10 back please?

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  • andynowdude

    I thought I would give an update to where I am at with this. I have upgraded my mac so now I have a 13inch 16gb Ram 2020 M1 macbook pro with 2TB SSD (which is mostly empty so plenty of space). 

    I also updated to the latest version of Camtasia (anyone readying this do not do it, it is not as good as camtasia 9 as it has less features so if you like all the call out options in camtasia 9 better to stick with that). 

    Currently I am able to record the screen with Camtasia however it still renders VERY slowly despite being the latest version of camtasia on the latest highest spec macbook pro.

    I LOVE the ease of use of Camtasia and even though there are less call out options in the new version it still allows for easier mark ups (Adding arrows, lines that grow and circling things animations) than say Final cut Pro, and of course Camtasia has the advantage of allowing you to record your screen. But I have now bought Final Cut pro and am probably going to have to go through the pain of learning how to use that and hopefully figuring out how to make it do what I want simply because I cannot loose so much time whilst Camtasia thinks about rendering. For example to render a 13 minute clip (Which I admit did have a lot of effects added) took camtasia over 2 and half hours! That is crazy.

    There are things I would like to be able to do better in Camtasia, which I am sure it can do if I have the time to learn and search (I use video editing for my youtube channel) but I am time poor so if I cannot get it to render faster having no spent out on updated software AND updated hardware then I see no choice but to switch to Final Cut Pro which I understand renders faster albeit with a much less user friendly interface that I am yet to learn how to use.

     

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  • Jan van Veen

    I recently upgraded to Mac Mini M1, 16GB memory.
    Rendering the first 2 videos were relieving fast compared to my 2021 iMac (20-minute video exported in 15 minutes or so).

    Now, a 5-minute video takes an hour. Even when exporting to VGA resolution.

    This is an immediate show-stopper, as I have a pretty large "pile" of videos to process.

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