Link not asking for password, though video is set to Access Phrase Required



  • Robert R.

    Hi there!

    Can you please try accessing the shared  folder link while in an incognito / inprivate browsing session? If you're logged into the account that owns that folder, you would not be prompted to enter in a password so launching the URL in an Incognito / Private Browser window (where you're not signed into your TechSmith account) should properly show the password request when you go to access media in it.


  • jmclane

    I think it may have had something to do with my cache.  Seems to be resolved though isn't that intuitive to troubleshoot.


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