Unable to edit captions

January 06, 2021 15:19

I created a video and had the automatically generated captions added. The captions have been added but need to be edited, and when I go to edit them, I am getting the message: "Video Caption Service unavailable. if you continue to experience this problem, please contact support. Click OK to exit the caption editor." I've tried multiple times without any luck, how can I edit my captions?

Thanks!

Comments

1 comment

Official comment
Robert R.
Community Manager

January 06, 2021 15:27
Hi Natalie;

Sorry to hear you're running into these troubles. As these are public forums, I've gone ahead and created a technical support ticket for you (you should be receiving an email shortly). This will allow an agent to speak with you privately and look into the issue.

-Robert