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Video caption service unavailable

Umeeta Sadarangani

January 05, 2021 19:54

I just made a video for my students and requested captions to be generated. I received an email saying the captions are ready. When I go to edit them, I receive this message: "Video Caption Service unavailable. if you continue to experience this problem, please contact support. Click OK to exit the caption editor" How can I solve this today? (From other posts, it looks like someone has to put a ticket in for me.) Thanks.

Comments

1 comment

Official comment
Robert R.
Community Manager

January 05, 2021 20:41
Hi there!

Sorry to hear you're running into this. I've gone ahead and opened a ticket for you; you should receive an email shortly.

Thanks!

-Robert