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Screen Record is... Broken

Answered

Comments

6 comments

  • GroverH

    When you capture a simple image, is the capture correct or all mixed?

    Are multiple monitors involved?

    Is this the most current SnagIt release?

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  • Westcott Louden

    Image works fine, only video has this problem.
    I'm using a tv for a monitor on my pc.
    The version says 2020.1.5 When I go to update it I'm prompted to buy Snagit again.

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  • Rick Stone

    You should try searching for updated video card drivers. I once had an issue where I was getting a bizarre hot pink image when trying to record video using SnagIt. Tech Support advised me to update my video card drivers and that totally solved the issue for me.

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  • Westcott Louden

    Yea that shouldn't be the issue. I just built this pc with a Radeon 6800 and the drivers were installed a couple of days ago, but I will look into that just in case. 

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  • GroverH

    If all else fails, this may be involved.

    https://helpdeskgeek.com/how-to/fix-resolution-when-using-your-hdtv-as-a-monitor/ 

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  • Westcott Louden

    I bought the 2021 version and it fixed it... Just had to update I guess. Shucks.

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