Snagit 2020 & 2021 crashing with latest Windows 10 build

Comments

13 comments

  • Official comment
    Robert R.

    Hi jacques.lecavalier

    Sorry for the delay in getting back to you! As Snagit crashes can be caused by many things (bugs within the app, incompatible hardware, conflicting software, bad drivers, etc.), the best course of action is to get in touch with our Technical Support team. If you'd like, I can create a ticket for you (or anyone in this ticket that would like Technical Support) so we can work towards addressing this?

    -Robert

  • Gencer Genç

    Same here. When I hit "Print Screen" button Snagit first hangs makes my PC slow then crashes.

     

    I manually kill the Snagit and SnagitEditor processes from task manager. Re-open than use. Everything is okay until here. Then i minimize to taskbar and after a while (for example 30-60 min.) if i hit the print screen button PC freezes snagit also freezes. Had to kill again.

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  • Chojema

    So, I'm using ShareX for now.

    1
  • Chris.Rieboldt

    Same issue. Though I can also recreate the crash when capture error, if I have Bluebeam Revu open.  I'm half guessing it could be related to any program that has some built in "screen capture" feature?

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  • Gencer Genç

    I have ShareX installed side-by-side. I use ShareX's Capture Color on Screen feature (Screen Color Picker) and all screenshot related hotkeys are disabled. I use like this since 2 years but it started to happens when I upgraded to Snagit 2021.2.0. Before 2 years, I was using side-by-side with PicPick. Which also enabled as a color picker only. If there was a collision between these apps and Snagit, It would happen since 2-3 years.

     

    However, Yes, There might be the reason but whatever it is, it happens after the last update.

     

    Hopefully, After 10-50 years from now, If TechSmith decide to add screen color picker hotkey and feature, I might stop using 3rd party apps with Snagit. Almost Every single screen capture app has this feature except Snagit.

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  • jacques.lecavalier

    I have experienced many Snagit Editor 2021 crashes as well, specifically when I try to close the program with an unsaved image displayed. If I reply "No" to the save dialog, the editor crashes consistently.

    It is frustrating that TechSmith does not seem to be monitoring these forums and offering any responses or support. I have been using TechSmith software for a very long time and was a satisfied customer, but am considering moving on to other tools/suppliers that actually provide support.

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  • CharlesKWaters

    I'm editing my post because my previous description wasn't 100% accurate. It wasn't a 'fresh' load of Windows 10, it was a fresh load of Windows 10 + a bunch of open source tools I get from Ninite on every fresh load of the OS. 

    I just reloaded the OS again and loaded SnagIt 2021 2nd. So it was truly a fresh installation of the OS and SnagIt 2021 ran without complaint. 

    I am not going through the installation of all my tools and if I find one that conflicts with Snagit, I'll post that. 

     

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  • james.odoherty

    I have the same issue Snagit crashes since Windows 10 build 21301.  Now on build 21322 and I've tried SnagIt 2020 and 20921 with same result.  Crashes every time I try to screen capture.

    Graphics NVIDIA GeForce RTX 1080 TI Version 465.51

    OS Name Microsoft Windows 10 Pro Insider Preview
    Version 10.0.21322 Build 21322
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name WINSQL-NEXUS
    System Manufacturer ASUS
    System Model System Product Name
    System Type x64-based PC
    System SKU SKU
    Processor AMD Ryzen Threadripper 3990X 64-Core Processor, 2895 Mhz, 64 Core(s), 128 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. 1402, 15/01/2021
    SMBIOS Version 3.2
    Embedded Controller Version 255.255
    BIOS Mode UEFI
    BaseBoard Manufacturer ASUSTeK COMPUTER INC.
    BaseBoard Product ROG ZENITH II EXTREME ALPHA
    BaseBoard Version Rev 1.xx
    Platform Role Desktop
    Secure Boot State Off
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume5
    Locale United States
    Hardware Abstraction Layer Version = "10.0.21322.1000"
    Username WINSQL-NEXUS\james
    Time Zone GMT Standard Time
    Installed Physical Memory (RAM) 64.0 GB
    Total Physical Memory 63.9 GB
    Available Physical Memory 35.5 GB
    Total Virtual Memory 73.4 GB
    Available Virtual Memory 38.7 GB
    Page File Space 9.50 GB
    Page File C:\pagefile.sys
    Kernel DMA Protection Off
    Virtualisation-based security Not enabled
    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not Modern Standby, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualisation Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes

     

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  • Frederick Wood

    I'm not seeing any updates to this, but the problem persists.  Capture is completely unusable.  Crashes each and every time I press the big red button.

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  • CharlesKWaters

    Frederick, My problem has been resolved. 

    I uninstalled Snagit and reinstalled it once, and this did not help. 
    I uninstalled Snagit again and reinstalled, and everything is working. This is not an ideal solution, but it worked for me. 

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  • Denise Wilson

    I have uninstalled and reinstalled about 4 times with reboots and cleanups.  installs, then locks up then fails/suspends.  Yes I have a tech support ticket but I am now 3 days dead in the water.  Its a multiuser license. Non one else on my team has an issues. there is no security issue.  sigh

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  • Frederick Wood

    I'm running Windows 10 Pro / Dev Channel / OS Build - 21364.1

    As of the update to Snagit 2021.3.0.9201 this week (installed over top of previous version) I am now back up and running and have had no crashes for a couple of days.

    1
  • Denise Wilson

    I finally fixed it. It turned out that when I did another uninstall/reinstall and this time told it to DELETE files, not keep them.  It worked. I suspect it was a bad file or something. Also, first time I launched, I started with running Snagit Capture App from start menu. Thanks

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