Automatic Caption Generator
When using the Knowmia recorder (TechSmith Relay Recorder), there is a dropdown menu to generate captions. In the past, I would select that before recording and the captions would be generated automatically. As of a few months ago, that no longer works. Even if I select record captions on the recorder, when I go into my library, the video does not have captions and I have to go into accessibility to force captions to be generated. How do I get the generation captions option to work again?
Hi BDOYLE -
Thanks for reporting this problem. We were able to produce it, and you are right. There appears to be an issue with respecting the "generate captions" setting in the TechSmith Relay Recorder. I'm afraid that for now you will have to "kick off" the caption generation exactly the way you described, from the accessibility tab.0
I was able to locate and fix the source of this issue. The fix went live today (2/9/21 11:55 AM). Thank you again for bringing this to our attention. Sorry for the inconvenience it caused. Please let us know if this solved your problem or if you have any other questions.0
Hi. Thank you for looking into this. Now I cannot edit captions at all. When accessing the caption editor from either the individual video accessibility tab or when using the main accessibility tab, I am immediately kicked back to the My Library page. I don't know if this is a separate issue or is related to the fix, but I need to be able to edit captions because many terms I use are misinterpreted by the software.0
Thanks for bringing it up, some of my colleagues found a separate issue and were able to resolve that today as well (2/9/21 2:27 PM).0
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