Snagit Video very washed out (v. 2021.2.0)

Answered

HE2

• February 16, 2021 16:41

The most recent version of Snagit's video outputs are much lighter in color. Noticed it immediately after first use. It doesn't seem to be effecting the regular (non-video) screen captures for some reason. Just video.

Here are some comparisons to illustrate.  You can see where the first (bottom) image (which was created by video first and then I just downloaded a PNG from that) is much lighter and the grey colors are barely legible.

Just to make sure I wasn't imagining something, I did a regular, non-video screen capture using same Snagit (middle image).  

Top image is using Camtasia to create a short screencast of same page, and then using Export > Export Frame As to obtain the static image of a frame of that video. MUCH clearer.

I even tried exporting the washed out Snagit video to Camtasia to see if that did anything. Still washed out.

Hope we can get this resolved soon. I use Snagit daily and am not happy with this degradation in visual quality.

 

 

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  HE2

  • March 01, 2021 17:34

  I simultaneously submitted a support ticket on this just in case the forum peeps here didn't know what to do on this (relatively new bug/issue).

  This is what they had me do and it fixed it, 100%.

  Can you please give this a try and let me know if it changes anything?
  
      1. Exit Snagit and the Snagit Editor. Confirm that they are not running in Task Manager.
      2. Press Windows+R on your keyboard to open the Run window.
      3. Type the following and click OK: regedit
      4. Browse to HKEY_CURRENT_USER\Software\TechSmith\Features\snagit
      5. Click the snagit folder.
      6. Right-click the AllowHwVideoEncoding item on the right and select Modify. Change the value from 1 to 0.
      7. Close the Registry Editor, and open Snagit.

  4
• 

  Amy Celona

  • May 05, 2021 20:22
  • Edited

  That didn't work for me, but I realized that it was HDR turned on my Display. If someone is reading this, right click on your screen background and choose >Display Settings and turn off HDR.

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  pol128

  • May 08, 2021 14:36

  Amy had the right answer for me. Captured videos were very washed out and oversaturated.  HDR turned off for the display settings for my monitor (Windows 10) worked for me!

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  Amy Celona

  • May 09, 2021 00:20

  It was amazingly frustrating to figure out... glad it helped pol128

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  RWX

  • August 02, 2021 16:08

  Thanks for the tip HE2! Completely solved the colour artifacts around text issue I had for more than a year. Brilliant!

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  Christopher Mcdonald

  • October 06, 2021 07:35

  I followed the above but still had the issue.
  Manage to fix by also changing Allow Windows10Screen Capture to 1
  and AllowGPUScreenCapture to 0.
  The last step fixed it like magic. 
  And I got to keep HDR on my monitor. 

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  Christopher Mcdonald

  • October 06, 2021 07:43

  The plot thickens!
  To solve the issue with google Chrome, you also have to do the following:

  The issue remained on Google Chrome only - on the other browsers it's working just fine. However I want to use whatever-browser-I-want, thus I've digged around and it turns out it's one Google Chrome Flags' settings needed to be adjusted.

  I've navigated to chrome://flags/#force-color-profile then set the profile to sRGB and relaunched the Google Chrome Browser and boom - it's working like a charm.

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  Zacklessin

  • July 22, 2022 15:18

  That didn't work for me, but I realized that it was HDR turned on my Display. If someone is reading this, right click on your screen background and choose >Display Settings and turn off HDR.

  THANK YOU SO MUCH AMY! This has been driving my nuts for a couple years with screen caps and finally managed to google the right words today.

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