I have not been able to record anything for months now and this is frustrating. I have BigSur but the problem existed before I upgraded to that. When I set Custom screen or a preset, it never records nor am I presented with a Record button. The "Start Recording" on the top bar never starts recording either. Sigh. About to give up on Camtasia. I have my preferences set to record so it cannot be a setting thing. It always worked once upon a time.
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