Hello. Thanks for the help I am trying to record a three minute excerpt from a movie to use as support material in an online class. I turn on Camtasia, I play the movie on a streaming service, I click on record, everything looks and sounds good, but when I see the recording on the timeline I realize that every 29 frames there is an empty frame; not frozen, empty. In the video it is not so serious but a lot in the audio. I have Camtasia 2020 MAC, High Sierra system, 8 DDR3 RAM, 50 gigabytes free on solid state hard drive ... it's a 2019 mackbook pro. I set the recording preferences and project preferences to 30 frames per second. If I do it with 60 frames per second I get two empty frames per second. If I set it to 25 frames per second I get a little less than an empty frame per second. I uninstalled and reinstalled the program, restored the original program preferences, tried various types of movie resolution (very high, medium, low), but nothing solved it. Can anybody help me please? I have two weeks looking for help but I can not find anyone with my problem. Thanks!
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