Snagit Mac 2021 Editor Won't Open

Comments

4 comments

  • Luke Griffioen

    Hi,

    Is preview in editor switched on?

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  • Eralp Sendan

    Yes preview in Editor is switched on. I restarted my mac it started to give a crash error with 2 options; delete/reopen. Nothing happens when I click both of the options. 2021 has this issue but 2020 doesn’t.

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  • Luke Griffioen

    That dialog can appear if a crash happens while we're trying to load captures, in order to preserve the captures and avoid losing them. In most cases, try again should load the captures and get you past the issue, but in rare cases if loading a particular capture is causing the crash, you can get stuck in a loop. If this is what you're seeing, I can open up a support ticket for you and they can work with you to get this resolved.

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  • Eralp Sendan

    Yes. please open a ticket

    Thanks.

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