Unable to Copy and Paste to Slack/Messenger/WhatsApp (MAC)

Comments

3 comments

  • Luke Griffioen

    Hi,

    Sorry about the issues! I have a couple of questions that should help narrow down what might be going on:

    1. What version of Snagit are you running?

    2. What version of macOS are you running?

    3. Is this an Intel Mac or an M1 Mac?

    4. What is your drag and paste format set to in Snagit's advanced preferences?

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  • anandasiyer

    Hi Luke,

    Please see my responses below:

    1. What version of Snagit are you running? Version 2021.0.0 (98007)

    2. What version of macOS are you running? macOS Big Sur Version 11.2.3 (20D91)

    3. Is this an Intel Mac or an M1 Mac? 1.4 GHz Quad-Core Intel Core i5

    4. What is your drag and paste format set to in Snagit's advanced preferences? PDF

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  • Luke Griffioen

    Hi,

    Thanks for the information! I would first try upgrading to Snagit 2021.3.0 (Snagit menu > Check for Updates). If you're still seeing issues, png generally works better than pdf with copy/paste so you can try changing that as well. I hope this gets things working for you again!

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