Black Video Recording

Comments

2 comments

  • Luke Griffioen

    Hi,

    So sorry the videos are coming out black, that shouldn't ever happen! The first thing I would check is that Snagit has all of the necessary capture permissions https://support.techsmith.com/hc/en-us/articles/360050660851-Mac-OS-Permissions.

    If that doesn't fix it, let me know and I can open up a support ticket for you and they can help figure out what the issue is.

    Do you know of anything else that might have changed between demoing it and now, like a Snagit or macOS update? It's very unlikely that simply entering a key would cause video to break.

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  • engeldb

    All permissions are correct and no other system changes since adding the key. Seems like I can get 10 minute videos to work but 20+ minute videos don't work.

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