How to delete/clear the entire upload queue?

Comments

11 comments

  • Paul Middlin

    Hi ahayden,

    While there isn't a way in the app to delete the whole queue, you could go delete the files by hand. Do this while the app is closed, and go here:

    %localappdata%/RelayRecorder_Settings/UploadQueue

    Deleting all the files there would do the trick.

    To avoid adding things to the Upload Queue in the future, if you don't plan to upload them, hit the "Delete" button from the Preview window instead of just closing it or choosing upload:

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  • rmcarthurper

    I'm having the same issue and it is SO inconvenient. I don't have time to sit and manually delete hundreds of files, one at a time. This did nothing for me "%localappdata%/RelayRecorder_Settings/UploadQueue". Time to go back to the app I used before.

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  • ahayden

    Paul,

    Thanks for the reply. Deleting the contents of that folder appears to work, although I would classify it as a work around. Like, rmcarthurper, I didn't realize that this queue even existed until it already had a large amount of captures in it. I think that this is an oversight and should be addressed with a more straightforward approach. I expected some sort of button to click either in the queue menu or possibly in the settings that would provide an easy way to empty that folder. Please forward this on to the developers. With luck the software gods will smile upon us and bestow a gift in our favor. Perhaps if we were to offer a sacrifice of Doritos and Mountain Dew.....

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  • Doug Troxell

    On behalf of the dev team...  Yes, deleting the files from the folder is a work-around. To help us better understand how you are using it - we'd like your input on a few questions:

    1. Roughly, how many captures built-up before you learned the work-around?  
    2. Roughly how many captures are you doing a day (or week)?
    3. I assume these are all image captures?

    Finally, if anyone is reading this thread - and agrees with the need for this feature - please leave a comment and details about how your using the app so we can better understand your workflow.

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  • rmcarthurper

    I had about 500-600 when I first noticed. I do about 50-100 per week on average. Yes, mine are all image captures.

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  • ahayden

    I'm not sure how many I had before I discovered the queue. Let's say 75 +/-. It was a painful process to click delete, then confirm for each one (I wasn't aware of the folder at that time). A select all radio button would have been wonderful.

    My use of capture tools vary from day to day depending on what I am doing. Some days it might be a half dozen if I am sending internal or external communications. Other days could be 50 if I am creating documentation. I don't realistically see myself using the screencast feature. I create the capture, add markups, then copy to either paste into another program (Word, Powerpoint, Email, etc.) or into MS Paint to be able to print. Jing lacked the ability to print directly, unlike the version of Snagit that I used 15 ish years ago. Unfortunately, Capture also doesn't appear to have the ability to directly print. So, pasting into MS Paint continues.

    I have not yet tried the video capture portion of Capture. I did use that feature with Jing, but only rarely to record an issue with software to share with tech support or demonstrate a software feature for a colleague.

    Lastly, I appreciate your participation in this thread. It's great to see your engagement with users regarding the future of the software moving forward.

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  • ahayden

    Quick follow up. I've identified three different workflows possible with the software as it is currently to clear the queue. I will describe how they function in the manner that I utilize the Capture.

    1) After creating a capture and adding markups click Copy. Capture Copied dialog appears. Click Continue Editing. Click Delete. Click Close Preview. So, in this instance it requires three clicks to delete the image. Repeat for every capture

    2) After creating a capture and adding markups click Copy. Capture Copied dialog appears. Click Close Preview. Click Delete in the Upload Queue. Delete Capture Dialog appears. Click Delete. Also three clicks to delete the image. Repeat for every capture.

    3) Browse to the queue folder and empty the contents manually. Must be done periodically, but allows for batch delete. May not be the most obvious method for those that aren't computer savvy.

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  • rmcarthurper

    3) I still haven't been able to locate this download folder.  I now have just over 900 in my queue.

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  • ahayden

    RM,

     If you open Windoze file explorer (not Internet Explorer) and paste this into the path field it should take you to the proper location: %localappdata%/RelayRecorder_Settings/UploadQueue

    It works for me. In my case the actual path is, where xxxxxx is my Windoze user name (redacted for security reasons): C:\Users\xxxxxxx\AppData\Local\RelayRecorder_Settings\UploadQueue

    Alternatively, look at the name of one of the captures in the queue (e.g. 2021-04-28_12-32-44) and use the search field on the Windoze taskbar to locate where it is at.

    It might be helpful if there was the opportunity to change the file location of the queue. That would give users a clue as to where they are being dumped.

     

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  • rmcarthurper

    Amazing. I found the folder and emptied it. Thank you so much for your attention and your help. Someone please give this person a raise.

    Have a great week!

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  • SanelaVeledar

    I had around 400 images in my outq. I was able to find the folder and empty it. I probably capture around 50 screens weekly. 

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