Snagit hang and crash after update from 2021.2.1 to 2021.3 - Windows 10 20H2 latest updates

Comments

6 comments

  • Chris Larson

    Are these image, video, panoramic, or other capture types that were slow? Or all of the above?

    We haven't seen that yet, but we can try and reproduce your issue.

    0
  • reini.schatz

    I tried only screen capture. When i tried to open the Snagit - Options in the status-tray from Windows, it took 1 Minute to open the Menu.

    0
  • Chris Larson

    Okay, we'll take a look at this. Apologies for the inconvenience.

    0
  • Chris Larson

    Do you mind if I open a support ticket for this issue so that we can get more information if needed?

    0
  • reini.schatz

    Yes, you can open a support ticket. If you need more information about my laptop, OS
    ...... please contact me.

    1
  • reini.schatz

    I got a tip from Jason (Techsmith) to disable caputre info.

    Now Snagit 2021.3.1 works normally. I hope they solve this problem, because i need capture info

    .

    0

Please sign in to leave a comment.