It takes around 60 seconds until I see the selection tool. Why?

Comments

8 comments

  • Official comment
    Chris Larson

    Hello, we believe we have a fix for this now, if you have time, would you be willing to install this pre-release version of an upcoming maintenance release and see if it resolves the problem for you?

    Thank you!

    https://drive.google.com/file/d/1-6ZQTui0RrVqMG6pn5wzQWZipsXOEGRw/view

  • Chris Larson

    Hmm, good question, that's not normal.

    Is the icon not loading in the toolbar? Or is the cursor and properties panel taking 60 seconds after you click on the Selection tool in the toolbar? Something else?

    If you have the time to record what you are seeing, it might help us track this down more quickly.

    0
  • Familie Waldmann

    Sure, here is a screencast:
    https://www.screencast.com/t/tRnLNToQuY

    0
  • reini.schatz

    Do you use capture Info. I got a tip from jason (Techsmith) to disable capture info.

    Now Snagit 2021.3.1 works normally. I hope they solve this problem. I need capture Info.

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  • Chris Larson

    Right, there is definitely a bug in the Capture Info effect currently when it is part of a capture's settings or any preset. We'll get it fixed soon. But in the meantime, if you remove the Capture Info effect from your capture and any presets that use the Capture Info effect, it should resolve the issue. And you'll just need to apply the effect in Editor for the time being. I'll see if I can get a pre-release build available once we have a fix for this. Really sorry for the inconvenience.

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  • reini.schatz

    Good Morning Chris.

    i downloaded an installed the new pre-release Snagit Win 64bit 2021.4.0.9649 - Version.

    I can confirm that the issues are resolved. Everything works fine now. Thank you for your support.,

    1
  • Familie Waldmann

    The pre-release version you sent, solved the issue for me, Chris. Thank you very much! 

    0
  • Chris Larson

    Fantastic. I'm glad it's working for you.

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