Video not working 2021

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1 comment

  • Official comment
    Robert R.

    Hi gibwalker

    Can you please confirm that you're running version 2021.3.1? You can do this by opening Snagit and going to Help - About Snagit.

    Additionally, are you recording a particular type of content (such as a protected stream, Netflix, Amazon Prime, etc.)?

    Lastly, have you followed the steps in this Support Article that covers black/blank video captures?

    -Robert

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