1920 X 1080 video capture fails

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1 comment

  • Robert R.

    Hi John!

    Sorry to hear you're running into this; hopefully we can get you squared away. Would you happen to be running Snagit in a Virtual Environment (such as Citrix)? Additionally, can you please right-click on your desktop, go to Display Settings, then check the Scale percentage; is it at 100% or is it set to a different percentage?

    -Robert

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