Exporting to Local File produces empty (0 byte) file

Comments

6 comments

  • Robert R.

    Hi sritcp

    Unfortunately this may be related to the OS you're on- Camtasia 3 isn't supported/compatible with Big Sur (see here for a list of compatible operating systems). To confirm, are your projects and source files stored on the local Mac HD and not in a network drive, external hard drive, or cloud-synced folder (like OneDrive, Dropbox, etc.)?

    -Robert

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  • sritcp

    Hi Robert:

    Thanks for your prompt response. Yes, they are stored on the local Mac HD (the folders are backed up on the iCloud, of course, but the primary copy is on the hard drive). One of my project files, saved as standalone (by mistake!), does export properly!!! I like to save them as "not standalones" to save hard disk space, as the source files are right there on the same hard drive.

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  • Leif Alton

    The problem may be that the files cannot be accessed in the location they are at because of security permissions. The exporter is actually as separate program that is launched from the editor so it is possible that it does not have the same permissions as the editor. 
    If you save as standalone and the files are on the same drive as the project, then there is virtually no extra disk space used since the files are all hard linked instead of actually copied.  If you move the standalone project to a different disk, then the files are copied since we can't maintain the link across devices.  So it that may help you since the file access is all inside of the standalone project, so if the exporter can access the project, it should be able to access all of the content.
    It is also entirely possible that Camtasia 3 just won't work on Big Sur correctly at all since it has never been updated to do so.
    If you get it working, that is great, but if not, you'll likely have to get a newer version of Camtasia in order to be compatible with Big Sur.  There has been a lot of productivity and functionality added to Camtasia.  Camtasia 2021 is the latest version that just launched this week.

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  • sritcp

    If you save as standalone and the files are on the same drive as the project, then there is virtually no extra disk space used since the files are all hard linked instead of actually copied.

    Is this true for Camtasia 3 (or only in Camtasia 2021)? Because, when I save as standalone a project that uses a 700MB source file, in Finder my project shows 750 MB and my source file shows 700MB. Are you saying a total of 1450MB space is not taken up?

    Thanks.

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  • Leif Alton

    This is true in Camtasia 3 as well.  So even though the project shows the size of the all of the internal media, since they are hard links, the size isn't really there.  If you Open a new project in Camtasia 3 and look at your overall used disk space on the drive, then import large (or a lot) of media *from the same drive partition* and then save it as standalone  project, you'll notice that your overall used space did not increase (other than a tiny amount for the new project file, not for the media).  Try it will a large file (say 5GB or greater) if you want to see it in action.  Your project will show 5GB or whatever you added, but the available disk space will not have dropped. 

    If you save as standalone and bring in files from an external drive, the disk usage will go up since the files have to be copied onto the drive where the project is saved.

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  • Leif Alton

    I don't know if this will help your issue running Camtasia 3 on Big Sur or not.  I do not have Big Sur installed to test it out myself.

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