Camtasia 2021 - Windows SLOW

Comments

9 comments

  • Official comment
    Robert R.

    Hi CWT

    Sorry to hear of the struggles with Camtasia on your systems- note that the system requirements for Camtasia 2021 are significantly higher than they are for previous versions; note that the 6th Generation of Intel processors came out in late 2015- if your processor is older than that you may run into performance issues. Note, too, that you'll want to make sure your projects and source files are stored in a location that is not synced to the cloud, on an external drive, or in a network share; if you are storing them in one of those locations, please move (not copy) the project and the source files to a local, non-synced folder then try opening one and editing it in Camtasia.

    -Robert

  • CWT

    My i7 qualifies. All my files are local.

    Considering the fact that 2020 works well on my tired old i3. TS may have shot themselves in the foot by raising system requirements so high in one release.

    Many people will need to buy a new computer to use it. Yet, in my case, 2021 is still horribly sluggish on my i7.


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  • jhackwor

    Same issue.  v21 is significantly slower.

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  • Robert R.

    Hi CWT and jhackwor;

    The performance issues you're running into are definitely not the expected experience; as we want to investigate the performance issues to try to get a handle on whether it's localized or if there's a wider issue- would you be okay with me opening a support ticket for each of you so we can dig into this?

    -Robert

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  • PaulEric

    Hi Robert,

    I have a PC that is way above the requirements for Camtesia 2021, and since I upgraded from 2020 a few days ago, it is catastrophic. For me, it can take up to 15 seconds after selecting a graphic element before I can actually do anything with it, and as soon as I release it, there goes another 15 seconds. Impossible to be productive. And the urgent issue I have is with a project I was meant to deliver yesterday, that was started in 2020 then converted in 2021, then added many screen recordings (which worked ok). Now I am stuck with the only option of redoing my work (about 8h) in 2020. I opened a ticket (#866378), but so far nothing. The support engineer keeps focusing in processes on my PC rather than on the 2021 code itself. 

    I also noted that my issues appear after adding many wav files (which I wrote in my ticket).

    I love your products, but right now I am far from being a happy camper...

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  • kayakman

    you can down-version a Camtasia 2021 project so it can be opened/edited in Camtasia 2020 ...

    How To Down Version 2021 Project Subject To Keystroke Callout Limitation 2021-05-01
    https://www.screencast.com/t/HQPRFDmto1

    there may yet be other limitations, since 2021 is so new, but I've not run across any

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  • PaulEric

    Thank you Kayakman. I will try this for sure.

    Just curious to find out why support has not suggested this before. 

    Oh welll.

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  • PaulEric

    Kayakman, you are a lifesaver! It worked like a charm. Very grateful.

    TechSmith support: please write this down in your database. I could have saved a day's work...

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  • jhackwor

    Wow, wish I'd know about the downgrade before I gave up on v21 and completely re-edited a 1.3Gb media file in v20.  Could've saved 2 hours of work.  Thanks for the info.

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