Black Screen

Answered

Camille Miller

• May 26, 2021 15:02

I am having a similar problem only when I do a capture both monitors show black, the snag it cursers are present and snag it captures the black screen.  I've been looking for settings as it started doing this this week after I attempted to capture a web screen from a VPN site.  The capture worked the first time but after that the VPN server capture was black.  My snag it worked ok several time Now the screen goes black EVERY time I try to use capture.

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  Chris Larson

  Technical Product Manager

  • May 26, 2021 15:49

  Hmm, I'm sorry you're hitting this issue. Do you happen to have any of the apps listed here installed? https://support.techsmith.com/hc/en-us/articles/203731308-Snagit-Windows-Image-captures-are-white-black-or-contain-fragments-of-multiple-windows

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  Eojeda1375

  • November 03, 2021 20:06

  Hello !!!

  I don't have any of those apps installed in my PC. All I get from capturing a Window is a black screen with audio.

  Please advise,

  Ed

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  Robert R.

  Community Manager

  • November 04, 2021 11:39

  Hello, Eojeda1375

  This often indicates that the content you're attempting to capture may be blocked by an antivirus, vpn, antimalware, or by attempting to capture copyright-protected content (such as a streaming video from Netflix, Amazon Prime, or other similar services).
  
  What type of content are you attempting to capture?
  What version of Windows are you currently running?
  What version of Snagit are you currently running?

  -Robert

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  Eojeda1375

  • November 04, 2021 14:06

  Hello Robert,

  It is not my AVG AntiVirus..... as soon as I click on the red "Capture" button of SnagIt, the window showing the video stream goes black, that is before even clicking the "record" button.

  Any suggestion?

  Thsnk you, Ed

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  Robert R.

  Community Manager

  • November 04, 2021 14:15

  Hi Ed,

  Thank you for providing the link to what you're attempting to capture as it is of a streaming service that maintains copyright-protection on the content; the behavior you're running into is expected with copyright-protected content.

  Unfortunately, there would be no way to properly capture that streaming service with Snagit (or our dedicated screen recording and editing suite, Camtasia).

  -Robert

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  Eojeda1375

  • November 04, 2021 16:15

  Ok Robert thank you for your prompt response.

  Cheers, Ed

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