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Snagit Green Bar/Shadow on Recording.




  • Official comment
    Robert R.

    Hi All!

    I just wanted to give a quick update as I'll be marking this issue answered as the proper solution varies from machine to machine. For those of you that might be running into this particular issue where Snagit recordings have a green bar along the top, the best way to solve this would be to speak with our Technical Support Team as many in this thread had this successfully solved, though in some cases, the fixes were different (it's often specific to drivers, hardware, or conflicting applications, though there are other possible factors).



  • Rob

    Having the same issue

  • Peter van Delft

    I'm having the same issue too...

    Working on a Surface Laptop 3, making screen recordings from within web browsers (mainly Chrome) and Zoom sessions

  • Robert R.

    Hi folks;

    There could be a few causes to this issue (possibly drivers, but there could be other factors) and I think it would be best if you spoke directly to our Tech Support team. Would you like me to open a support ticket for you?


  • Owen McIntyre

    Hi Robert,

    Thank you for the reply. Yes if you could that would be very much appreciated.

    Thanks again,


  • Rob

    Yes please Robert.

    For info: I'm seeing this issue on a Surface Book 3.


  • ari.protheroe

    Yes please.  I have the same issue on Surface Pro 7. Oddly didn’t see the issue until a switched to the Surface Pro 7 from a Surface Pro 6

  • Allisoncargill42

    I am having this same problem on a few of the screen recordings, not using a Surface Pro, I have a new Lenovo, dont think there is a problem with any of the drivers. I am using a trial of Snagit and Camtasia, reluctant to buy if this is the quality . 

  • Timothy J Robinson

    Still no answer to this? Well, put me on the list.


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