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snagit video capture green screen

Answered

gerald

September 01, 2021 14:54

v:2021.4.3 (64Bit)

Lenovo:P15s thinkpad

Sir, i'm a bit disappointed on my recent purchase bec whenever i perform a video capture in remote desktop connection mode it gives me a green screen. I didn't experience such issues in the older version. Do you a fix?

Comments

19 comments

Official comment
Robert R.
Community Manager

September 13, 2021 16:32

Edited
Hi Gerald!

There are a couple of different potential fixes for this particular issue, though as seen over in this user's community post, there is one that seems to help more than others- let's try this:

Snagit 2018 and Later
1. Exit Snagit and the Snagit Editor. Confirm that they are not running in Task Manager.
2. Press Windows+R on your keyboard to open the Run window.
3. Type the following and click OK: Regedit
4. Browse to HKEY_CURRENT_USER\Software\TechSmith\Features\snagit.
5. Click the Snagit folder.
6. Right-click the AllowHwVideoEncoding item on the right and select Modify.
7. Change the Value data field from 1 to 0, and press OK.
8. Close the Registry Editor, and open Snagit, and try a new recording.
Could you give those steps a try and see if it addresses your issue?

-Robert
Alissa_W

September 02, 2021 22:43
I also have this problem - it's not 100% consistent, but I have collected several videos/screencaptures where the end result is a recording of my voice with an entirely green screen. No other video is displayed. It shows green within the Snagit Editor and stays that way if I publish to another format. It's super frustrating, because then I have to re-record the entire video, wasting time.
0
Alissa_W

September 02, 2021 22:43
BTW I'm using version 2021.4.3
0
Robert R.
Community Manager

September 13, 2021 16:32

Edited
Hi Gerald and Alissa;

I'm sorry to hear that you've both run into this bug, though it is something we're currently tracking (see here). To help better determine a solution, I recommend speaking with our Support team. Would either of you like me to create a ticket for you?

-Robert
0
Alissa_W

September 03, 2021 16:14
Robert R. yes, if you can create a ticket for me that would be great. I looked at the other thread and I also have a Lenovo Thinkpad, and will be happy to provide additional troubleshooting data.
0
Robert R.
Community Manager

September 03, 2021 16:51
Excellent, Alissa_W, I've gone ahead and opened a support ticket for you so hopefully an agent will get in touch with more details.

Thank you!

-Robert
0
gerald

September 13, 2021 01:09
Hi robert, have you got resolution for this?

Could you please get your support team to share with us.
0
gerald

September 13, 2021 15:21
hi Robert,

Well, this fix worked for me. I'm now able to record w/o the green screen.

Many thanks, robert.
1
jmt200

September 17, 2021 01:55
this is also happening for me - Snagit 2021.4.3.11096
0
Samir Lokhande

September 21, 2021 12:13
Hello,

I had the same green screen issue. I followed the Regedit steps, however now it stucks at Initializing and then gives below error.
1
Samir Lokhande

September 21, 2021 12:22
This seems to have resolved itself.
0
jmt200

September 21, 2021 14:51
I had to change the default recording resolution from High to lower for mine to work. Was one of the options in this help guide: https://support.techsmith.com/hc/en-us/articles/203731518-Troubleshoot-Video-Capture-Problems-in-Snagit
0
Jfanely

October 01, 2021 18:55
I too am having the green screen issue. I followed the steps above changing from 1 to 0 and it worked for a couple days. Then it happened again. Once again I followed the steps and it reverted back to 1. This is frustrating because I'm having to record and re-record several times because of this green screen. I shouldn't be having to be trouble shooting any of this especially if it's a paid subscription. Why isn't here an updated to fix this?

-Very frustrated.
0
Rajitha2009

November 23, 2021 17:13
Thank you Robert R. for sharing the fix.
0
Ryan

December 01, 2021 00:25
Thanks Robert R. - you fixed my problem! I appreciate the help!
0
Irem

February 22, 2022 11:44
Hi Robert, I have the same problem. I am working on a time sensitive project and because of this problem I can´t take any screencasts. Could you please create a ticket for me? Thank you.
0
Dbryanty

March 21, 2022 19:49
Robert,

The recommended solution worked for me. Thanks.
0
Fatima s

May 19, 2022 21:12
Hi, after 7 months of this, the steps here finally worked! I did a full update on my windows os + snagit update and then followed the steps outlined in the link below and thre green video issue is finally over https://support.techsmith.com/hc/en-us/community/posts/4408344041869/comments/4409121212173
0
Arlino88

February 14, 2023 03:38
I had this very problem until about 10 minutes ago when I bumped into this article and the steps that Robert provided. And those steps worked. Thank you so much for this.
0