Windows 11

will.petit

Windows 11 blocks Snagit from running at all! Anyone else having problems?

8

Comments

62 comments

Date Votes
  • Official comment
    Robert R.
    Community Manager

    Hi folks;

    Snagit 2020.1.6 on Windows 11 is something our Technical Support team is currently tracking as we've had a handful of reports. We'd like those that are currently running Snagit 2020.1.6 and are currently on the release version of Windows 11 (please see this article if you're running an Insider's Preview / pre-release client of Windows 11) to get into a Support Ticket so we can escalate the ticket(s) and get some diagnostic files to see if we can get this squared away. I would be more than happy to create a ticket for those on Snagit 2020.1.6; if you'd like a ticket open, please respond to this post and I'll get one created asap.

    -Robert

  • Karl Hoener

    Same here.

    2
  • Clamdigger63

    Just did a clean Windows 11 install. Downloaded Snagit and installed and when I click on either the Editor or Capture icon nothing happens.

    2
  • Robert R.
    Community Manager

    Hi Folks-

    Just wanted to swing in here to see what versions of Snagit everyone is running (you can check by going to C:\Program Files\TechSmith\Snagit 2021\ and right-clicking on Snagit32.exe and choosing Properties then going to Details; it'll list the Version and Build numbers) and whether you're on the actual release of Windows 11 (rather than the Insider Preview Release Client)? You'll want to make sure you're running a version of Snagit that is compatible with Windows 11 and you can check OS requirements for our various products on this page.

    Thanks!

    -Robert

    0
  • jiejenn

    Robert,

    I see that if we are using Snagit version that is earlier than 2020.1.6, then the software will not work on Windows 11? Is that true? Basically TechSmith is saying if you are using Snagit 2019 or earlier, you are basically forced to upgrade to Snagit 2020 or else the software is obsolete?

    0
  • jiejenn

    And even with recommended version, Snagit is still crashing.

    0
  • s795723

    Same here, it doesn't seem to crash but it also doesn't launch when clicking on program.  Maybe I'll see if I have to run it under "Administration" mode?

    1
  • will.petit

    still won't launch...

     

    0
  • will.petit

    Latest version of Wndows 11 and Snagit (see above) and now it work!

    2
  • Mark Reynolds

    Upgraded to Windows 11 and Snagit no longer works. Had to use snip to get screenshot :(

    0
  • Vincent Colombe

    Hello,

    Same here, Windows 11 and SnagIt 2020.1.6 crashes every time I try to screenshot.

     

    0
  • Chris

    Also having the same issue

    1
  • Jose Navas
    • Edited

    Also having this issue after upgrading my Personal PC (HP, AMD Ryzen 7 with Radeon Vega Graphics) to Windows 11... I'm using version 2020.1.6 (64 bit)

    P.S. I upgraded my Work PC (Dell, Intel i7, Nvidia Graphics) and SnagIt is working fine. Wonder if the issue is related to AMD...

    0
  • Babik Christoph

    I have the same problem after updating to Windows 11.
    SnagIt always crashes when I want to take a screenshot.

    0
  • Richard

    Same issue. Application Crashes on Capture.

    0
  • john

    I've just installed SnagIt on my Windows 11 Enterprise 22000.282 machine. Neither SnagIt Capture or the Editor will launch. The Application Eventlog has:

    Fault bucket 1485801865258631070, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Snagit32.exe
    P2: 21.4.4.12541
    P3: 6140a944
    P4: Snagit32.exe
    P5: 21.4.4.12541
    P6: 6140a944
    P7: c0000005
    P8: 0000000000490f83
    P9:
    P10:

    1
  • will.petit

    Have you tried the 64 bit version? That works for me. win ver 22000.282

    john

    0
  • john

    Funnily enough, this is the x64 version. It's odd that the exe is SnagIt32...

    0
  • will.petit

    Looks like that is just the file name text not the actual code. I had a root inside the .exe file with 7-zip...

    0
  • john

    Yeah, I just checked it's definitely the x64 version. I get this in the App Event Log:

    Application: Snagit32.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.NullReferenceException
    at <Module>.GeneratedClasses.CRegistryConfigWrapper.{ctor}(GeneratedClasses.CRegistryConfigWrapper*)
    at <Module>.std.make_unique<class GeneratedClasses::CRegistryConfigWrapper,0>(std.unique_ptr<GeneratedClasses::CRegistryConfigWrapper,std::default_delete<GeneratedClasses::CRegistryConfigWrapper> >*)
    at <Module>.GeneratedClasses.DependencyImpl<GeneratedClasses::IRegistryConfig>.CreateObject(std.unique_ptr<GeneratedClasses::IRegistryConfig,std::default_delete<GeneratedClasses::IRegistryConfig> >*)

    0
  • will.petit

    I managed to get it work afer uninstalling it and then removing all the registry entries, downloading a fresh copy, updating Windows and finaly reinstalling and registering it anew...what a hassle!

    0
  • Hansrkessler

    So just wondering. Is Techsmith going to do something about this, or just leave their community to bounce it around? Hello Techsmith..........

    0
  • will.petit

    Support was very friendly ( and techy) but the problem was solved, either by me, or on it's own... so guess until a new version appears we are on our own!

    0
  • Timbmatthews

    Please Help... My Snagit 2018 crashes on Windows 11.  This issue needs to be fixed.  I have multiple Snagit license.  Thankfully I only have 1 computer I have updated to Win11.  If this persists I am going to move away from Snagit to something that works.

    0
  • john

    I've managed to make some progress with SnagIt on Win11 since I logged my issue above.

    I uninstalled, ran Windows Update, restarted, re-installed, restarted again and I now find that SnagIt no longer logs an exception int he even log and does indeed run on my machine

    HOWEVER... There's no indication that it is running, there's no system tray objects. I can launch SnagIt by pressing PrintScreen. The only reason I found it was running at all was that after using the Windows Snipping Tool (which is a lot better than when I last used it btw) SnagIt popped up and asked if I wanted to open the Snipping Tool captures in SnagIt editor... Nice touch.

    So basically, for me on Win11 system tray support it broken but SnagIt works. Version 2021.4.4 build 12541.

    1
  • guy

    I have 2019.17 and it does not work. Is there a version that does work?

    0
  • Alison Yates

    I have the same issue having just upgraded to Windows 11 - 2020.1.6 (64bit).

    It's a bit disappointing to come on here and find that this has been a problem for over a month! :(

     

    1
  • Jose Navas

    I just installed SnagIt version 2020.1.7 and this patch appears to resolve the issue in my HP laptop with AMD Ryzen.

    1
  • Diamondback1949

    Not impressed TechSmith has not been ready to support Windows 11 with Snagit. Win 11 is ready to be fully released to market. No problems with Camtasia, strangely. Latest version of everything. 

    0
  • Prof Pauljanssens

    I used Snagit 18.2.6 with Windows 10 without any problem. After an upgrade tot Windows 11, I am not longer able to launch Snagit: when the capture button is pushed, the program disappear.

    1

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