Windows 11

Comments

62 comments

  • Gdickinson

    Hello -

    I have the same problem in Windows 11, I uninsalled Snagit - reinstalled and get the same issues. 

    Snagit launches, but the capture button just closes the program - Help as I love this program and use it everyday

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  • Timbmatthews

    I can't wait any longer for a fix.  Does anyone have recommendations of other Screen Capture software they like?  It is driving me crazy not having the ability to print screen which I use all day, every day.  MS Snipping tool has come a long way, but wanting something more feature rich if you have recommendations.

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  • will.petit

    uninstall Snagit - update Windows - re- d/l latedt version of Snagir and install. Needs to version 2021... and pray!

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  • Robert R.

    Hi Timbmatthews

    To confirm, are you running the release client of Windows 11, or are you running an Insider's Preview / dev build of Windows 11? The reason I ask is because Snagit 2020.1.6 and later are supported on/compatible with the full release client of Windows 11, however, beta/dev branch operating systems are not supported nor fully compatible, so you'll want to make sure you're running the actual release build of Windows 11.

    For those running Snagit 2020.1.6 or later and are on a Windows 11 release build and are running into this issue, I recommend that you speak with our Support Team- if you'd like, I'd be more than happy to open a ticket for anyone running a compatible OS/build of Snagit 2020/2021 that's running into problems. Just feel free to respond to this thread and I'll open one up for you.

    -Robert

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  • Gdickinson

    Hello - I own a new surface pro 8, it came pre-installed with Windows 11, I assume release version, in the system folder it says windows 11, version 10.0.22000  - I will install the windows update again since I have already installed what I think is the latest snagit (version 2019.1.7) - thanks for the help

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  • Pcwc

    I have version 2018.1.1 (64-bit) (Build 924) it crashes intermittently on my windows 11 setup.

    I re-started the machine when it happened and it continued to work. Today somehow after the crash, I just relaunched the app and it worked again without having to do a reboot.

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  • Gdickinson

    Any news from techsmith on this issue - have they acknowledged it, working on it, anything.

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  • Kris

    I'm on Windows 11 Retail and installed SnagIt today; Details show Product Version 21.4.4.12541.  When I try and run the App nothing happens consistent with what other people are posting.

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  • john

    Check the Eventlog Application log. I've found that the latest version of Snagit works fine after a reboot, but the system tray icon doesn't load. Printscreen opens it though. Once I've got it on the screen it works fine.

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  • Slcsross

    Just loaded Snagit 2022 on my Windows 11 system.  It worked properly after install.  Next day it will no longer load and work at all.  I right clicked the icon "run as administrator" and both applications opened and worked properly.  Issue reported to TechSmith.

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  • Wirthcons

    The solution for SnagIt not running on Windows 11 is:

    I am running SnagIt 2018.2.6 (64 bit) and the above worked for me.

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  • Gdickinson

     I tried the solution offered by Wirthcons, above  - no luck. I am running Snagit 2019

     

    Really says something about Techsmith that we have seen no "we are working on it" or any communication for that matter. I have been forced to use shareX, not as good as Snagit, but it works.  Might be where I stay as it looks like Techsmith doesn't really care about the 50 or so customers on here with issues.  What a shame is I use Snagit and Camtasi every day.

     

     

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  • Timbmatthews

    Gdickinson - you are not alone.  We are all frustrated.  I have also moved to ShareX.  Like you said, not quite the same as SnagIt, but at least it works.

    RIP Snagit :(

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  • Rashid Almaktary

    I got mine to work by deleting this registry folder, then restarting PC:

    HKEY_CURRENT_USER\Software\TechSmith\SnagIt

     

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  • Marktennisplayer

    I haven't had issues with crashing with 2021 and today 2022.0.0 versions but the biggest problem is a redrawing issue ... the last solution was to add a registry entry (ForceSoftwareRendering DWORD with a value of 1) but using that causes SnagIt to run painfully slow on a very high-end machine and with the latest Windows and Nvidia Graphics drivers installed.  Really hope they can prioritize high on their bug list and solve the issue.

     

    UPDATE:  Actually the 2022 version does not have the painting problem ... you need to completely uninstall the older versions first before installing 2022 version.

     

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  • Jamie Billingham

    I am running 20 15 111 06 of Snagit and all was working perfectly until I switched to Windows 11 a few days ago. Now Snagit crashes every time I try to open it.

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  • K Deering

    I used the Regedit delete as suggested above and it worked! I am using 2019.1.7

    HKEY_CURRENT_USER\Software\TechSmith\SnagIt

    **EDIT** it worked once then as soon as you close it and try to launch again, same issue with it not running and just disappears.

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  • Saroj Harriet Gilbert

    same here... never a problem with W10; just upgraded to W11 (2021-12-22) -- now it crashes every time I try to take a snapshot... apparently this has been going on for three months. Did I miss an email that TechSmith sent telling its loyal users what to do about it?

    I use Snagit multiple times EVERY DAY...

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  • Saroj Harriet Gilbert

    Say what? TechSmith wants us to pay $39 to get the upgrade and make the app we already paid for work? REALLY?

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  • tobias.luethi

    Hi

    I have the same problem with Snaigt Version 2022.0.0 (64 Bit) on Windows 11. I can click on the icon and nothing happens. The editor only opens if I start the application with administration privileges. Running Windows 11 Pro 21H2 - Windows Feature Experience Pack 1000.22000.376.0

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  • Aodhan F Richardson

    I have Snagit 2022 and Windows 11, and I am getting constant crashes--so far at least 8 today. Also, when I create a graphic in a transparent frame, when I hit save, it automatically places a white background in the graphic rendering it useless.

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  • Diego Tercero

    Hello everyone. I just did a fresh Windows 11 Pro install (French)


    Snagit was able to run but screenshots where causing it to crash. So I went to the Help Menu and manually asked to search for updates. There was an update adressing specifically these crash issues on Win11. I applied the update.
    The latest version 2020.17 published on 2021-11-05 fixes the Win 11 crashes.

    PS to the TechSmith team : there's an encoding issue on the copyright on the about dialog on the french version

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  • chengcec

    In WIN 11 my Snagit will open, but as soon as I click to capture the screen, it crashes), my version is actually Snagit 2020.1.5 (as opposed to 2020.1.6).

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  • Rene Balduk

    Initially I did not have any issue but since last Tuesday I encounter same issue. Snagit Editor cannot be opened at all. When select image created it does not respond either. No new cumulative update for windows 11 installed. 

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  • Chongas Ch

    I also used Snagit 18.2.6 (64 BIT)  Build 6375, with Windows 10 without any problem. After an upgrade tot Windows 11, I am not longer able to launch Snagit: when the capture button is pushed, the program disappear.

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  • Chongas Ch
    Snagit 2018 issues on Windows 11.
    I just see that many reports have been reported in the last 5 months. I'm amazed that TechSmith hasn't come up with a solution yet. It looks like a new version to increased annual subscription is offered. (which may also not receive support)
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  • Diego Tercero

    Read my post above. I had this issue on the 2020.* version and they released an update the fixed the crash for Win11. But I don't know if they realesed this fix for all previous main versions.

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  • Dgmart7

    Has this issue been resolved by TechSmith yet? TechSmith has been giving me the run around ............. try this, try that, uninstall, install .............. I've tried everything except reinstall Windows 11 which I am reluctant to do. Anyone who can assist me? I have the latest Snagit version.

     

     

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  • rclowe

    Hi Dgmart7, no resolution for 2019.1.7. Tech Support told me to upgrade, that 2019 is not compatible with Win 11. Hopefully some developer at TechSmith will read this post and take pity on us fools who upgraded to Windows 11 and issue a patch for version 2019 (side note: I'm not holding my breath). 

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  • Tony

    Snagit 2022 does not launch for me using Windows 11.  Any progress on this issue?

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