Windows 11

Comments

62 comments

  • Official comment
    Robert R.

    Hi folks;

    Snagit 2020.1.6 on Windows 11 is something our Technical Support team is currently tracking as we've had a handful of reports. We'd like those that are currently running Snagit 2020.1.6 and are currently on the release version of Windows 11 (please see this article if you're running an Insider's Preview / pre-release client of Windows 11) to get into a Support Ticket so we can escalate the ticket(s) and get some diagnostic files to see if we can get this squared away. I would be more than happy to create a ticket for those on Snagit 2020.1.6; if you'd like a ticket open, please respond to this post and I'll get one created asap.

    -Robert

  • Karl Hoener

    Same here.

    2
  • Clamdigger63

    Just did a clean Windows 11 install. Downloaded Snagit and installed and when I click on either the Editor or Capture icon nothing happens.

    2
  • will.petit

    Latest version of Wndows 11 and Snagit (see above) and now it work!

    2
  • s795723

    Same here, it doesn't seem to crash but it also doesn't launch when clicking on program.  Maybe I'll see if I have to run it under "Administration" mode?

    1
  • Chris

    Also having the same issue

    1
  • john

    I've just installed SnagIt on my Windows 11 Enterprise 22000.282 machine. Neither SnagIt Capture or the Editor will launch. The Application Eventlog has:

    Fault bucket 1485801865258631070, type 4
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Snagit32.exe
    P2: 21.4.4.12541
    P3: 6140a944
    P4: Snagit32.exe
    P5: 21.4.4.12541
    P6: 6140a944
    P7: c0000005
    P8: 0000000000490f83
    P9:
    P10:

    1
  • john

    I've managed to make some progress with SnagIt on Win11 since I logged my issue above.

    I uninstalled, ran Windows Update, restarted, re-installed, restarted again and I now find that SnagIt no longer logs an exception int he even log and does indeed run on my machine

    HOWEVER... There's no indication that it is running, there's no system tray objects. I can launch SnagIt by pressing PrintScreen. The only reason I found it was running at all was that after using the Windows Snipping Tool (which is a lot better than when I last used it btw) SnagIt popped up and asked if I wanted to open the Snipping Tool captures in SnagIt editor... Nice touch.

    So basically, for me on Win11 system tray support it broken but SnagIt works. Version 2021.4.4 build 12541.

    1
  • Alison Yates

    I have the same issue having just upgraded to Windows 11 - 2020.1.6 (64bit).

    It's a bit disappointing to come on here and find that this has been a problem for over a month! :(

     

    1
  • Jose Navas

    I just installed SnagIt version 2020.1.7 and this patch appears to resolve the issue in my HP laptop with AMD Ryzen.

    1
  • Prof Pauljanssens

    I used Snagit 18.2.6 with Windows 10 without any problem. After an upgrade tot Windows 11, I am not longer able to launch Snagit: when the capture button is pushed, the program disappear.

    1
  • Gdickinson

    Hello -

    I have the same problem in Windows 11, I uninsalled Snagit - reinstalled and get the same issues. 

    Snagit launches, but the capture button just closes the program - Help as I love this program and use it everyday

    1
  • Gdickinson

     I tried the solution offered by Wirthcons, above  - no luck. I am running Snagit 2019

     

    Really says something about Techsmith that we have seen no "we are working on it" or any communication for that matter. I have been forced to use shareX, not as good as Snagit, but it works.  Might be where I stay as it looks like Techsmith doesn't really care about the 50 or so customers on here with issues.  What a shame is I use Snagit and Camtasi every day.

     

     

    1
  • Marktennisplayer

    I haven't had issues with crashing with 2021 and today 2022.0.0 versions but the biggest problem is a redrawing issue ... the last solution was to add a registry entry (ForceSoftwareRendering DWORD with a value of 1) but using that causes SnagIt to run painfully slow on a very high-end machine and with the latest Windows and Nvidia Graphics drivers installed.  Really hope they can prioritize high on their bug list and solve the issue.

     

    UPDATE:  Actually the 2022 version does not have the painting problem ... you need to completely uninstall the older versions first before installing 2022 version.

     

    1
  • Jamie Billingham

    I am running 20 15 111 06 of Snagit and all was working perfectly until I switched to Windows 11 a few days ago. Now Snagit crashes every time I try to open it.

    1
  • Saroj Harriet Gilbert

    same here... never a problem with W10; just upgraded to W11 (2021-12-22) -- now it crashes every time I try to take a snapshot... apparently this has been going on for three months. Did I miss an email that TechSmith sent telling its loyal users what to do about it?

    I use Snagit multiple times EVERY DAY...

    1
  • Saroj Harriet Gilbert

    Say what? TechSmith wants us to pay $39 to get the upgrade and make the app we already paid for work? REALLY?

    1
  • Pxenakis

    ISSUE RESOLVED

    TechSmith Support gave me this recommendation and it worked.

    - go to this location: C:\Users\Public\TechSmith\Snagit
    - delete the License folder you see there
    - See if Snagit will start up now

    1
  • Robert R.

    Hi Folks-

    Just wanted to swing in here to see what versions of Snagit everyone is running (you can check by going to C:\Program Files\TechSmith\Snagit 2021\ and right-clicking on Snagit32.exe and choosing Properties then going to Details; it'll list the Version and Build numbers) and whether you're on the actual release of Windows 11 (rather than the Insider Preview Release Client)? You'll want to make sure you're running a version of Snagit that is compatible with Windows 11 and you can check OS requirements for our various products on this page.

    Thanks!

    -Robert

    0
  • jiejenn

    Robert,

    I see that if we are using Snagit version that is earlier than 2020.1.6, then the software will not work on Windows 11? Is that true? Basically TechSmith is saying if you are using Snagit 2019 or earlier, you are basically forced to upgrade to Snagit 2020 or else the software is obsolete?

    0
  • jiejenn

    And even with recommended version, Snagit is still crashing.

    0
  • will.petit

    still won't launch...

     

    0
  • Mark Reynolds

    Upgraded to Windows 11 and Snagit no longer works. Had to use snip to get screenshot :(

    0
  • Vincent Colombe

    Hello,

    Same here, Windows 11 and SnagIt 2020.1.6 crashes every time I try to screenshot.

     

    0
  • Jose Navas

    Also having this issue after upgrading my Personal PC (HP, AMD Ryzen 7 with Radeon Vega Graphics) to Windows 11... I'm using version 2020.1.6 (64 bit)

    P.S. I upgraded my Work PC (Dell, Intel i7, Nvidia Graphics) and SnagIt is working fine. Wonder if the issue is related to AMD...

    0
  • Babik Christoph

    I have the same problem after updating to Windows 11.
    SnagIt always crashes when I want to take a screenshot.

    0
  • Richard

    Same issue. Application Crashes on Capture.

    0
  • will.petit

    Have you tried the 64 bit version? That works for me. win ver 22000.282

    john

    0
  • john

    Funnily enough, this is the x64 version. It's odd that the exe is SnagIt32...

    0
  • will.petit

    Looks like that is just the file name text not the actual code. I had a root inside the .exe file with 7-zip...

    0

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