Video upside down and no audio

Answered

Hasnain

• September 17, 2021 13:17

Hi Snagit Team,

Kindly advise on the screenshot error what i got after for my recording, snagit was working fine before, don't know what is this error and due to this i had lost all my recording.

Please assist.

Regards,

2

• Official comment

  

  Robert R.

  Community Manager

  • October 27, 2021 12:48

  Hi folks!

  Sorry to hear that you've run into this issue with Snagit. Given that there could be a few causes for this particular issue, you'll want to follow steps in the articles shared by Joe.D and vlevchenko in their comments (huge thank you for sharing those!).

  For reference, here are the articles:

  • Troubleshooting Video Capture Problems in Snagit
  • Video Capture is Blank or Shows "Initializing" screen

  If the steps listed in those articles doesn't address the issue on your machine, please feel free to reach out via this post and I would be happy to open a support ticket for you.

  Thank you!

  -Robert
• 

  Joe.D

  • September 22, 2021 00:21

  Just having the same issue on any video capture.  No matter how small or what I try to capture, the video is the same as above, flipped and upside down.  Latest version installed 2021.4.4

  Any tips would be appreciated.

  2
• 

  vlevchenko

  • October 25, 2021 07:09

  same problem

  

  0
• 

  Joe.D

  • October 25, 2021 18:04

  Hi vlevchenko - here's what I did with a Tech Smith consultant and it worked for me.  I used the RegEdit fix which I believe was option #4 in the solution.

  This fixed the upside down issue right away.

  Hope this helps and good luck!!!!

  https://support.techsmith.com/hc/en-us/articles/203731518-Troubleshoot-Video-Capture-Problems-in-Snagit 

   

   

  1
• 

  vlevchenko

  • October 26, 2021 14:59

  Unfortunately, this option did not help me
  only mirroring has changed

  

  0
• 

  Joe.D

  • October 26, 2021 15:15

  Ah sorry to hear that - it's like chasing one problem to another.  The only other thing that may help with "Initializing" is changing another Registry Key "AllowDxgiScreenCapture to 0"

  (If you've already tried this - sorry about that)

  Here's the support link that I got this from:  https://support.techsmith.com/hc/en-us/community/posts/360071756752-Snagit-video-recorder-shows-Initializing-forever-each-time 

  It's a bit lower in the thread.  That's all that I have right now vlevchenko - thanks.

  2
• 

  vlevchenko

  • October 27, 2021 07:12

  Joe.D - thank You so much for your help, my problem was successfully resolved in exactly that way - https://support.techsmith.com/hc/en-us/articles/360001650911-Snagit-Windows-Video-Capture-Is-Blank-or-Only-Shows-Initializing-Screen

  1
• 

  jt

  • April 22, 2022 13:14

  On Win 11, Dell XPS 9710, this solved my problem.

  

  0
• 

  Derekarduino

  • August 03, 2022 20:22

  Joe.D

  Thank you for your suggestion. This has been plaguing me for months! Changing the AllowDxgiScreenCapture to 0 solved this for me!

  0

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