TechSmith Capture not working after Windows Update - Requesting Windows Media Feature Pack

Jerome Poenisch

• October 20, 2021 07:32

After a recent Windows Update the TechSmith Capture does not run anymore and instead requests to install the Windows Media Feature Pack.

Device information:
Processor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz
Installed RAM 64,0 GB (63,7 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 10 Pro
Version 21H1
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

I even tried to install the Windows Media Feature Pack anyway from
https://www.microsoft.com/en-us/software-download/mediafeaturepack
Windows_MediaFeaturePack_x64_1903_V1.msu

But of course as also already expected it is not applicable to my OS

Please help/fix this! Techsmith Capture is such a great tool and I'm missing it bad currently ;)

0

• 

  Paul Middlin

  Employee

  • October 20, 2021 17:35

  This was a bug that we have released a fix for - if you download the latest version, this should be fixed. Let us know if it still gives you troubles?

  1
• 

  dotbob

  • October 28, 2021 02:05

  Still have troubles, the download failed.

  0
• 

  Jerome Poenisch

  • October 28, 2021 03:49

  For me downloading and installing the latest version fixed it! :)

  0

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