snagit 2022 save always snagx

Comments

78 comments

  • Official comment
    Paul Donahue

    Thank you all for your patience as we troubleshooted, identified and fixed multiple bugs in the Save As and Default File format workflows. These bugs have been resolved in Snagit Windows 2022.1.0 which released Wednesday June 15, 2022.

    In this version and those going forward Snagit should respect your preferred file format for new captures and for media you chose to Save As a different format. However if you open media of any format and chose Save it will preserve the format of that media unless you chose to change it via Save As.

    Again we appreciate your patience as we worked through and fixed multiple issues that caused the frustrating behavior.

  • R Mccabe

    I agree. Same issue

    1
  • TechSmith User

    Heavens yes! What a STUPID UI decision that was.

    1) PLEASE revert to the old default, or 2) give us an option to set the default permanently, or 3) at least remember the most recent save format.

    Right now we have to change the awful default on every capture we want to save to disk.

    Thank you

    2
  • Chris

    Same issue

    1
  • egug

    ich will die Kompatibilität mit MAC deaktivieren, habe einen PC und brauche die Bilder nicht auf dem MAC. Und das mit dem Dateinamen funktioniert übrhaupt nicht, immer wieder das doofe snagx

    0
  • peterk

    Same issue for me on SnagIt 2022 update for Windows. However, I was able to find a setting on my iMac, so all my new images automatically save as .png files.

    On a Mac:  Snagit/Preferences/Advanced

    1
  • Dixie Hansen

    I have the same problem.  This following solution suggested by another user DID NOT work for me:

    In the editor, under the Share Menu chose Save As Preferences.  Checked "Always use this file format" and chose jpg.  Didn't work.  When I chose File Save As from the editor, the default type is still always .snagx.  I have uninstalled Snagit 2021 and rebooted so only Snagit 2022 is available. PROBLEM STILL EXISTS.

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  • TechSmith User

    I confirm that setting the default save format to JPG under Win10 fails. The app still tries to save .snagx. 

    I also wonder why these options are not with all the other preferences under Edit>(Editor) Preferences. It seems like a bad UI design to spread the Preferences across various menus. Why can't you put them all together in one place like Office apps, Visual Studio, Adobe, etc. so that they are easier to find by users? 

    3
  • R Mccabe

    "I also wonder why these options are not with all the other preferences under Edit>(Editor) Preferences"  I feel the same way. Very confusing and was the last place I looked.

     

    1
  • Sbarnard

    I think I see what happened. They have made the Library directory default to the same location as where you save your screenshots files (jpg/png/etc). Try the following:

    1. open the Editor
    2. go to to the menu Share > Share Preferences
    3. Select the Library tab
    4. Change the library directory to whatever you want.

    I think this will then save the .snagx files to the library which is separate from where your screenshots png/jpg files are being saved.

    0
  • Dixie Hansen

    Changing the default directory for saved screenshots (jpg/png) isn't the issue for me.  SnagIt is saving to the last location I saved to, which is fine.

    The problem I think we're all having is that the default file type, no matter what location you're saving to, is always .snagx.  Everytime you want to save a captured image as a .jpg (or whatever) you need to go hit the dropdown and change the file type from .snagx to .jpg.  It's a work flow extra step and an annoyance (mostly because I always forget).  The previous version of Snagit remembered the last saved location as well as the last save file type. Better, in my opinion.

    0
  • Susan Warren

    It is a known bug. It's documented in Support. They plan to fix it at a "later" date. I hope its sooner rather than later. It's very annoying.

    2
  • DiZzyDMon

    This bug is too much to live with. I have uninstalled version 22 and gone back to version 21 until this bug has been fixed.

    3
  • Susan Warren

    Yesterday I had to save about a dozen images. Was very annoying. Started thinking about going back to the old version too.

    1
  • Sean

    This does not work and even when you choose to save in another format it still only saves initially in the crappy snagx format that no other program on the planet recognises.  It then means you have to resave the file so now you have two files on the hard drive rather than one.  So you know have to go through two steps just to get to the file format your after and then once your hard drive starts to bloat you need to go and delete the crappy snagx file formats which have zero value in the first place.  Clearly this companies has zero idea on how people use their product and zero understanding of the customer and what they want and what works for them.  Now that they have this crap we have to consider moving to alternate product as they have no interest in listening to customers.  Why build another file format anyway, its not like its better and there are already more than enough quality file formats.  Seriously waste of money and just annoys customers.  

    Maybe if everyone starts asking for refunds you might actually get the message!!!

    1
  • skipt68

    Ive started a twitter poll if yo u care to weigh in.

    https://twitter.com/realnameisSkip/status/1472204624853614593?s=20

    0
  • Chris

    A temp solution until they fix it is to save files with .jpeg at the end of their names.  Its a faster way then selecting the drop down to change the file format.  

     

    For example if you want to name it 01 just save it as 01.jpeg  

    0
  • crashley33

    I agree, please let us choose. This is highly annoying. 

    2
  • Robert

    Add my vote to the "change it back to the old way" list. 

    let us choose

    default to jpg and remember the last folder......must have's 

    2
  • gpetranek

    It's mind boggling that they would send out a new version that didn't remember what your file type preference is.  I am also going back to version 2021. 

    2
  • Bofa

    I uninstalled 22 and went back to 21, this is a painful miss when working with numerous exports in jpg format.

    2
  • R Mccabe

    "I uninstalled 22 and went back to 21"  Wise move. I have not regretted doing that at all.

    2
  • Steve Johns

    Yup, same problem here.  (SnagIt 2022 update for Windows)

    This a high-impact bug.   The kind that should really be fixed within 24-72 hours.

     

    0
  • Giz

    Incredibly annoyed by this change/bug. Don't you guys eat your own dog food?

    0
  • Admin

    You can +1 me to the list of people who are very unhappy about the inability to save images as jpg's by default. 

    0
  • YoRo

    I keep reading how TechSmith says it's a "known bug" and it will be fixed. Just to be clear, this isn't a bug. This is a design flaw. The software was DESIGNED to work this way on purpose. I think we should all admit it's never going to be fixed. For crying out loud, they created a whole new file type and designed the software to work around this new file type!  How are they going to fix it? If people start changing the file type, then some of the other features of the new design won't work. They need this new file type in order to make the software work the way they want it to work. My guess is they are going to remain silent, do nothing and hope users will stop complaining. They may lose a few users, but life will go on for them just exactly the way they want it to.

    For the record, I'm just stating my opinion. But that's how I see things from my point of view.

    My only question is what happens if I continue using 2021 version? Will I still get support from TechSmith? I will never ever upgrade as long as my files get converted to the new file type. This ain't happening on my watch.

    1
  • Kevin

    FWIW, this isn't defect.  I spent a long time with them (support) and they know this is a disaster and I do think they will fix this but they are not in a hurry.  Likely because it was designed around this extremely short sighted decision and it is hard to fix.   It is not a few users, the product will die without it.  The party line is .snagx is more portable so Mac users can use the files.  This is hilarious.  Mac users with Snagit is more accurate.  .png, .jpg etc are far more portable and what they really wanted was to satisfy a tiny sliver of users who went to share editable files across platforms.  If they had just added one more file type to the choices for saving (.snagx) and kept the previous design all would be well.  They'd get what they want AND existing customer base of ~20 years is unharmed.   They chose the former and somehow thought the latter wasn't important. 

    The bigger problem is do we want to continue using a product run by people who would not see this disaster in the making ?  

    2
  • YoRo

    Kevin, I agree with you.  This isn't a defect, it's the way they designed it.  They are not stupid, the upgrade is working exactly the way they designed it.  I used Snagit in my previous job for years.  I retired and just purchased Snagit for home use in November.  So I'm a long time user, but a new home-use customer.  I just like having the software on my personal laptop.  But if I was working and still creating training manuals -  and this happened - I would be so pissed!  

    Meanwhile, I'm just thankful that I was busy and never upgraded.  I'm keeping 2021 version for now.  And hopefully, as you said, they will eventually fix it.

    But very interesting what you said about the Mac users.  First time I ever felt less valued as a customer just because I don't use a Mac.

    You ask a good question at the end though.  For now, I'll just sit back and wait to see how they handle this fiasco.  

    0
  • Kevin

    I'll add, I followed the link to twitter poll above from skipt68 above and techsmith/snagit posted a link to some info on this.  It looks to me like from what they describe, you can get your default set to not be .snagx.  I don't have time to reinstall and don't want to hose this machine with .snagx disease but will try to test it.  If their video on the page they point to is correct, we can configure it to save in non-snagx formats.  If this is true, why on earth doesn't tech support have this answer when you call them ? 

    I use snagit both personally and professionally.  Unfortunately, with a default to .snagx the product > 2021 is dead to me.  I see the value of the .snagit format to share snagit editable files but at the cost of being able to save in .png and .jpg, we have the tail wagging the dog.

    Link I mentioned above showing how to save files to a format other than .snagx - https://www.techsmith.com/learn/tutorials/snagit/file-save-tips/ 

    The video looks positive.

     

     

     
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