SnagIt 2022 Wrong file format while 'save as' - always .snagx

Comments

66 comments

  • hosbornindy

    Totally confused.  I don't want a special Snagit format.  I simply want to capture screenshots and save a JPG.  I have searched and tried a variety of things but it keeps returning to Snagit.

    In addition, the 'delete from library' accessed from right clicking on picture(s) is gone.  I keep my library clean because the program slows down if there are too many pictures.  I just directly access my captures from my file folders.

    So my two questions are

    - how to simply save files as JPG

    - how to delete from library

    In the meantime I will go back to 2021 until these bugs are fixed.

    5
  • Giz

    You can +1 me to the list of people who are very unhappy about the inability to save images as jpg's by default. If not fixed ASAP, I will request a refund and drop back to a version that does not require the tedious extra steps each time.

    4
  • rshboston

    It doesn't seem to be as high a priority to them as it should be.  Users who are frustrated by this issue need to let TechSmith know.  The more users make them aware of the problem, the more impetus they'll have to solve the problem, quickly.

    It's been 6 months now and this problem has not been resolved!  I switched back to ShagIt 2021 and will stay there until TechSmith fixes this problem - preferably by dumping the lame .snagx file format and allowing users to choose their preferred, industry standard file format - e.g.: .jpg, .png, .bmp, etc.

    4
  • diannemoffatt

    I open in the editor and save to a variety of folders. It adds an extra step to change the file to jpg in the editor because the editor defaults to snagx. Also would like a way to set the file type in All-In-One. The old capture was much easier, less steps. Furthermore, if I forget to manually change the file name and try to save as snagx to manually selected folder, I get an error message that it didn't save and the whole thing locks up for about 2 mintues.

    3
  • marcomeyer

    Why is it that with every new version of SnagIt good old things are made more complicated than before? I am used to save as JPG all the time, and the fact that I can no longer have this as default "file save as" format is annoying. Also, that with the new library format, I am losing all my days folders from the older library is really a step back, too.

    3
  • Lane

    This default to .snagx has created a lot of extra work for me. I forget to change it to jpg then I can't find the file with the app that's looking for jpg or anything graphics format like gif. What is the point of this file extension. It's a pain in the a$$!!!!!!!!!!!!!!!!!

    3
  • hosbornindy

    So I give up.  My two questions above have not been answered.  It is still saving in Snagit format which I don't want and the "delete from library" is still not there.  This is the end of Snagit for me.

    2
  • luddite

    I found a...workaround. 

    In Snagit 2022 Editor, select; 'Edit -> Editor Preferences', go to the 'Library' tab. Uncheck the the flags;

    - 'Automatically save new image captures in the Library'

    and

    - 'Automatically save new video captures in the Library' 

    At least now when I do a 'Save as' and save to jpg it doesn't leave a copy of the file in .jpg and .snagx format. (Junking up my computers). 

    TechSmith. FIX THIS hot mess you've created. I DO NOT WANT TO EVER SEE A .snagx FILE FORMAT ON ANY OF MY COMPUTERS!!!! 

    2
  • Jesped

    This just does NOT work. PERIOD. Neither setting other format in Share -> Save As Preferences or setting a new Profile with other format. Snagit *always* defaults to your stupid "snagx" format which NOBODY ASKED FOR.

    "If it ain't broke..."   but here came the geniuses at Techsmith "fixing" it. (-‸ლ)

    Do you actually use your own products? who t f wants to save as default in "snagx" format, that NOBODY ELSE USES IN THE WHOLE PLANET?

    2
  • rshboston

    I've been having the same problem ever since updating to SnagIt 2022.  I was just in a chat session with a rep named Paul J. (probably not his real name).  Anyway, he said the problem could be resolved by creating a new preset.  I told him I tried that and it didn't work.  He then told me it was a known bug and TechSmith is working on it.  So why would he tell me to try something that didn't work if it's a known bug?

    In any case, having to choose Save As from the file menu is impractical as it adds extra steps and extra copies of an image - waaaaaaaaaaay to confusing!  I'm used to having a Save icon in the tool bar at the top of the editor.  All I had to do was click that and it would bring up the save dialog box with the format defaulting to either JPG or PNG.  Now when I click that, it appears to do nothing - except maybe save the image in the SNAGX format which I and apparently no one else wants.

    As requested numerous times - please fix this extremely annoying bug quickly!

    2
  • marcomeyer

    I sincerely do hope that TechSmith is fixing this customer-unfriendly behavior of that save-as-bug very quickly. Otherwise: go back to 2021 version and ask for the support plan money back. As simple as that. 

    2
  • diannemoffatt

    It's fixed!!! Thank you, SnagIt! Nice work.

    I use SnagIt every day. This morning it notified me of an update. The update fixed the default file name issue.

    2
  • TrackRanger

    Snagit 2022 was the worst product upgrade that this normally highly regarded company produced. I cancelled by automatic renewal, uninstalled 2022, reinstalled 2021. I'm a happy camper now. 2021 does what I want.

    2
  • David Lambert

    Well Bob Doorgeest, if you save as an alternate format, that's the file you will have to print. It appears that ".snagx" files are simply Snagit datastore files. They are not a recognized image format. I too always save as a ".jpg" or "png" file format and, yes, having two images in the "Recent captures" tray is a little confusing but, the "Save as" file has an indicator on it to show the file format. That file will print.

    1
  • marcomeyer

    @David Lambert: You are right that despite the fact that it still shows file type .snagx, you can save it as jpg, because in the file name, it shows a suggested file name with .jpg as extension. Hence: IMHO, it is a bug. 

    1
  • skipt68

    I've started a twitter poll if you care to weigh in

     

    https://twitter.com/realnameisSkip/status/1472204624853614593?s=20

    1
  • luddite

    I'm having the same problem. What's even more infuriating is that it is saving these infernal *.snagx files into my user profile's ..\documents\snagit subfolder and I can't find where to change this file path. This folder was arbitrarily assigned to be backed up on a Windows patch and I use OneDrive. Next thing I know I've got these stupid files sync'ed all over multiple computers. 

    Whomever the idiot was that decided to create some new proprietary format? ...the Pox on you, you filthy bugger. 

    (You guys are already on the edge after that stupid updater fiasco I believe in v12 or v13, that chewed up GB's of my memory and would flog my computer to its knees before giving a coup de grace and crashing it randomly overnights while I left it to do some other task. It took weeks to sort it out because my subscription expired and you wouldn't help me. Shove your snagx files where the sun doesn't shine. )

     

    1
  • Gsimonis

    12/28/21 UPDATE - I just spoke to Tech Support. This is a known issue and the Snagit Team is working hard to fix it.

    They will roll out an update when it is fixed. Please be patient. Thank you

    1
  • MT

    I'm old and handicapped....this bullshit from children is a tremendous strain on me. Having to press extra keys to do something that was automatic is not acceptable. This is just another sign of the times where children play with perfectly usable software to perpetuate their jobs. The idiots have even 'upgraded' v2021 to incorporate this halfwit schema.


    I've got a size 13 boot that needs a nice dark home so kindly point me to the moron that came up with this so I can deposit it accordingly.

    1
  • gplosker

    Please add my name to the list of Snagit users who are not interesting in using a new proprietary format with Snagit that forces extra work for the user. I have been using Snagit for many years and I'm extremely disappointed in this lame change. I want to change the default "save as" format to .jpg. I have been happy with the behavior of the library up until this change. Please fix ASAP!

    1
  • brobesky

    I upgraded, and when I went to save an image, was forced to use .snagx. As soon as I realized I could no longer save as a .jpg, I went back to snagit 2021. Fix the problem NOW!

    1
  • gplosker

    I sent my comments to TechSmith via Facebook Messenger and received an optimistic response from them on this issue. See image below:

    1
  • gplosker

    When someone uses "save as" they are deliberately intending to change the format and target destination, typically to better suit that target. The Techsmith assumptions on user behavior are way off on this issue.

    Per above, Raywijk said the issue is only fixed if you "leave 'automatically save new captures to library' checked. When you uncheck that, it will default to snagx again."

    Tested this morning using v. 2022.0.2 (64 bit, Build 16407) and Raywijk is correct - this will only work properly if you leave these boxes checked, thus creating two separate saved files. Clearly this is a problem. You should not have to save the file twice if you do not want to. 

    Regarding the default folder for SnagIt Datastore. This can be easily set using the "Library Location" box at SnagIt Editor>>Edit>>Editor Preferences>>Library>>.

    I personally do not mind having two saved files. I can always go to the Snagx library and do some deleting. I of course agree with MT that virtually all software and service providers are and have been trying to control user behavior, especially since cloud storage came into common usage. If you ask Microsoft to store your files in OneDrive, which they constantly push on you and even setup as the default save location, it will automatically delete all your local copies without so much as warning you. All the major players are guilty of this approach to controlling user behavior.

    1
  • TrackRanger

    Well, I persevered for as long as I could take it. In fact the 2022.0.2  version is worse again, requiring a 'Finish' button and a 'Cancel' button to be pressed before access to the 'Copy All' button is available, and it still saves two files - one of which is a .snagx file that I do not want.

    I've uninstalled 2022.0.02 and reinstalled 2021.0.0.

    Like many others, I won't be considering the 2022 version or any further upgrades that inhibit my workflow. It is beyond me that management and the developers cannot realize what a retrograde step they have taken. Or perhaps they have further underlying reasons to coerce users to become 'locked-in'?

    I also still cannot understand why management and the developers refuse to accept the criticism of the unwanted changed functionality they have now provided.

    I have been a loyal supporter of Techsmith products, including Snagit, and willingly upgraded every year for more than 10 years. Not any more. Not while they make a previously 'easily usable' product now absolutely difficult to use.

    1
  • David Lambert

    You can "Save as" and choose your format but the thumbnail in the library will always have the ".snagx" extension. These thumbnails, when double clicked don't open the file you "Saved as" either.

    0
  • Bob Doorgeest

    Apart from the above I have the problem that my Canon printer does not recognize the .snagx format and refuses to print the captured image. To make matters worse, Snagit 2022 has converted all my images stored in the library to the new .snagx format.

    Very ennoying too that, after having saved the image as .jpg or .png (as I used to do), the image shows twice in the recent captures tray. Very confusing!

    So I support wb1's suggestion to use the "last used format" as a standard for every next saving of an image. For this moment I will return to Snagit 2021 until a solution will be available.

    0
  • David Lambert

    After you "Save as", either from the "File" menu or by the use of "Ctrl+Shift+S", you can right click the ".snagx" file in the library and "Delete." This only removes the ".snagx" file. Your saved image is intact wherever you saved it. And remember that the saved file will also appear temporarily in the "Recents tray" as a duplicate as shown in my post above, so don't delete that one by right-clicking on it in the tray as that will delete it from your device. I know it adds steps as opposed to having Snagit automatically save to the last used format but it works. I've commented elsewhere about some of the other short comings of this version, one of which I haven't offered yet is the inability to "Tag" files other than ".snagx" files. I have stated in another thread that the only really good thing with this version is cloud storage of the datastore. Now I don't have to update all my devices independantly. What I add to one is added to all and what I remove from one is removed from all. And, if you make use of cloud storage, the "Saved as" files are also available everywhere whether you use OneDrive, Google Drive, Dropbox or whatever. Snagit still works well as image capture software with it's annotation features, etcetera, in my opinion.

    0
  • David Lambert

    My experience, so far, is that after I have saved a file with a different format with "Save as" from the "File" menu or by use of the "Ctrl+Shift+S" keyboard shortcut, whenever I save via the same method, the last used format is selected in the "Save as type" field of the "Save As" dialogue that opens.

    0
  • David Lambert

    I'm sorry Marcomeyer, I don't know what issue you may be having but I can confirm that it is as I described, at least for me. I just took a new capture and when I clicked on "Save As..." from the "File" menu, the "Save as type:" field had "BMP - Windows bitmap (*.bmp)" in it which is the last format I used to "Save As..."

    0
  • David Lambert

    I'm curious as to what OS you may be using because your "File name" and "Save as type" fields don't look like mine. Is that on a Mac? I have no idea how the Mac OS treats saving of files. I'm using Snagit on Windows 10 & 11.

    0

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