Snagit 2022 not very stable

Comments

78 comments

  • jkieburtz

    I will second this feedback! I also tried the reboot and a couple of additional settings changes (switched from OneDrive Business to local, etc ...) and what I have found is that it's related to certain web sites/pages. For instance, I'm able to grab shots of my desktop applications and this web page but then I try another page and it crashes every time. Again, no error message, no event recorded and you have to restart Snagit (no capture file gets created and Editor does not open). And lastly, changing from Region to Window makes no difference.

    Moving back to 2021 ...

    2
  • Baiba Baiza

    And I thought it was just me.

    1
  • Ellis Karim

    Agree, this is not very stable. Not impressed. Other examples: capture a screenshot - doesn't appear in the editor, print screen shortcut keys stops working...

    1
  • Ellis Karim

    I've had enough. I'm uninstalling, and will try to re-install SnagIt 2021! :(

    2
  • Lester

    I just installed 2022, and it would not read SNAGX files. Since the screenshots are in that file format, it does not display the screenshots, and since it converted my library to SNAGX then it can't read those images. It shows a message "Snagit Editor cannot read this file...."

    I tried reinstall, but no luck. 

    I will go back to SnagIt 2021

    I believe TechSmith rushed on getting 2022 out the door without proper QC. 

    2
  • amaiman

    Same issue here; SnagIt crashing when attempting a capture.

    4
  • Vesivakumar

    Same issues here as well. Snagit 2022 editor keeps crashing. Cannot even open it long enough to see my library

    2
  • alanlwright

    Same issue. Keep having to go back to Snagit 2021. 

    Windows 11 Pro (not dev or Insider), latest updates applied. Snagit 2022.0.0 (latest). As soon as I take a screenshot it disappears and the editor will also disappear if i hover over its system tray icon.

    Been an issue since release, just was patient expecting a quick update but this seems to be taking longer than expected to acknowledge and resolve.

     

    2
  • alanlwright

    Just a quick follow up, if I try to open Snagit 2021, I get this popup. Snagit Editor still appears in the Task Manager even though the system tray icon disappears. Once I kill that process I can launch Snagit 2021 and get back to work.

    0
  • Ellis Karim

    SnagIt 2022 is not fit-for-purpose and should not have been released.

    Very poor reliability due to poor testing, quality controls and sign-off.

    This is probably the first paid-for software I had removed in over 20 years due to it's very poor reliability.

    Ellis

     

    4
  • D J Sweetman

    Windows 11, at least I am getting an error message....

    Snagit 2022 doesn't support its own screen captures file format.
    I get the below after snipping a window.

    Have installed / uninstalled multiple times same messages. Snagit 2020 is fully uninstalled first.
    Going back to 2021

    1
  • Sg

    Same problem here.

    0
  • Sknaub

    Same issue experienced with SnagIt 2022 on:
    Windows 10 Pro
    Version 21H1
    OS build 19043.1348

    I had no issues with SnagIt 2021.

    2
  • manny

    I set up Dropbox on both of my devices and it does not sync.  Sent an email for support and no response.  Now sent another one.  Hopefully they will solve this issue quickly.  

    0
  • Audrey

    just updated to 2022, and found that if I snap a shot on my main monitor, I'm fine, but if I the screen is on the 2nd monitor, I have the same issues as others.  Snag it doesn't take the picture and the app closes.  I've rebooted several times, but looks like the issue isn't me. :(  I will be uninstalling and going back to 2021, as I need it working properly for work.

     

    0
  • Ep9468

    The directions do not work to restore backup of the library in 2022 - could not get it to work even with the 'fix' described by TechSmith - Rubbish - Going back to 2021

    2
  • PaulGButlerUK

    I have the same problem as Audrey... Works on primary screen (Laptop) but closes on the 2nd monitor

    0
  • Optimist54

    I'm on a Mac running Monterey OS- same issues with 2022 version. Was apparently not tested much, def. not ready for prime time release. Going to back-rev to 2021 version.

    1
  • Geer-emma

    Same here, snagit 2022 is crashing and now it will not open.  It has been problematic from the moment this version was installed.  I have used snagit for a very long time and never had such problems!

    1
  • glowerison

    I have the same problem. Windows 10 machine. Snagit 2022 works for a while and then crashes. Print Screen hot key stops working. Captures do not appear in Edit tray. A reboot solves the problem, but rebooting is not really a "solution." Snagit 2021 and earlier have all been fine.

    0
  • bksmith5

    Woof. This one is just terrible. Hard to imagine why they released this version when it's so obviously unstable. I've also joined the "rolled back from 2022 to 2021" crowd just to keep a usable product installed.

    2
  • Salah Salama

    Me, too. Snagit 2022 closes immediately. When I click on print screen, I find no response. I think I will roll back to Snagit 2021.

    2
  • Zardoc

    How come Techsmith is not responding to all these comments. I get shadow freeze after taking a screenshot.

    3
  • normlawr

    Done with 2022 - Back to 2021!  I thought it was my problem only, but clearly, it's not!

    2
  • nas

    Same here with Snagit 2022. Editor doesn't open upon capture and Icon in tray disappears. I thought it was Firefox Ver. 95.0.2, 64 bit , but it isn't.  Running up-to-date Windows 10 machine.

    2
  • KevinBorg

    Hi Snagits,

    SNAGIT 2022 NOW RUNNING OK AFTER NEW IMAGE FORMAT UPDATE TO THE NEW 2022 SNAGIT IMAGE FILE FORMAT "SNAGX"

    To do this go to "Edit: editor preferences and then to "Library" down the bottom click the option to update your images to new format.Maybe this may help some users who have not done this. Good Luck Snagits. ;)

    I just Updated my Snagit Images to the New 2022 Image format called "snagx" and now my 2022 Snagit is running like it is supposed to in Windows 10 21H1.

    Before this the new 2022 version was not running correctly at all, with heaps of instability issues and non functions.

    Now that I have Updated all Images to the new 2022 Image format in Snagit 2022, I am now back to normal and no crashes or issues yet in the 2022 Snagit, all Functions are now working and and capture now attaches itself to top of screen.

    Hopefully this will also help you out as well, good luck.

    "Let us know back here if it helped at all so other Snagits know."

    Cheers Kev

    1
  • Zardoc

    KevinBorg You are right. I just installed (Clean) Win 11 and added Snagit 2022 on final install. No crashing. Updating causes the issues with the software. Best to uninstall and start from scratch. (bummer but no issues).

    Well, One issue, when sometimes capturing you will see the original image in a faded background in the editor. Saw this in earlier versions. I'm sure an update will fix this.

    1
  • normlawr

    Appreciate all the comments and I have also updated the graphic extensions.  So far, so good, but does anyone know how to get the little widget to load automatically as before? 

    I usually put it at the top of my screen where it is really available.   Right now, it's in the system tray and it seems to take a couple more clicks than before. 

    I don't see any preference to be able to update that?

    0
  • bksmith5

    I'm glad that KevinBorg's install is stable. May it remain so. Too many others' installs were not. Mine included. . 

    Unfortunately, converting to the new "SNAGX" format did nothing in my situation. When I upgraded to SnagIt 2022, I specifically converted to the new format when prompted. The application is unstable for me, so I can't use it.

     

    1
  • Zardoc

    bksmith5, Did you upgrade or clean install? I did 3 clean installs with no issues.

    1

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