Disable cursor capture in SnagIt 2022

Answered

dsdalal

• December 09, 2021 20:22

I am trying to disable capturing my cursor in a screenshot. I am using SnagIt 2022. 

The cursor is captured in a whole screenshot, as well as a region/window shot. 

0

• Official comment

  

  Daniel Foster (Snagit strategy manager, TechSmith)

  Employee

  • December 09, 2021 22:00

  Hi dsdalal - you can switch off cursor capture using this toggle in the Snagit Capture window:

  
• 

  dsdalal

  • December 10, 2021 02:01

  Ok, I'll check that setting, thank you.

  0
• 

  HappilyFreckled

  • August 04, 2022 18:25

  I have the "capture curser" toggle turned off on all those tabs in the screenshot above, but it's still capturing the curser. Can't figure out how to make it stop doing that.

  0
• 

  Jacques Dubler

  • January 08, 2023 21:22

  Hello,

  I have the same abnormal issue. On my Snagit Capture window I have the "Capture Cursor" toggle turned off and still my cursor appears on all my captures. Anyone knows how to solve this unpleasant problem? Many thanks in advance for your support.

  Jacques

  

  0
• 

  Sheldon Wong

  • January 22, 2023 20:17
  • Edited

  I am experiencing the same issue on macOS with the Capture Cursor control turned off as others have shown and take a look where the pointer is captured as two items, a smaller one captured ontop of a larger one. The larger pointer is the size I have adjusted through the macOS Accessibility settings and the smaller pointer is the normal sized pointer but only the larger one actually shows onscreen so not sure why the smaller one is also appearing - still I don't want to see either in the capture.

  

  0
• 

  Cpreid

  • February 08, 2023 03:33

  I'm getting the same issue on Mac also, driving me crazy having to remember to move the cursor out of the way of the screen I'm capturing.  Has anyone had an update on this one?

  0
• 

  Sheldon Wong

  • February 08, 2023 13:19

  So after more testing on my own, it looks like my issue for the cursor being captured (even when the toggle is OFF) may be related to the DisplayLink drivers I'm using to get my Macbook Air (M1) to support two external displays (when natively, without DisplayLink the Macbook Air M1 will only support a single external display). So long as the DisplayLink driver is active, the cursor or arrow will always show in a Snagit capture no matter which display I use (two external or laptop display) but once I disable/quit the DisplayLink driver the cursor or arrow will respect the setting for the "Capture Cursor" toggle. I reported this in the case I had open with TechSmith but the person looking at my case did not indicate they would be trying to address this glitch. This could be an issue with how the DisplayLink driver works combined with how Snagit works but since DisplayLink is a work-around to overcome an unsupported use case, I'm not sure anything can be done in my situation. 

  1
• 

  MeierIT

  • March 22, 2023 05:01

  I use a laptop with it's lid closed and an external monitor. Same thing happens it captures the cursor even when the cursor capture toggle is off. It's quite annoying as you usually need to do another capture quickly moving the cursor off screen.

  Would love to see it fixed.

  1

Please sign in to leave a comment.