When I import an MP4 video into Camtasia 2020, only audio gets imported. The video is blank. Actually, the video appears to have a size of 0 x 0 and their is an anchor on the canvas. Eventually the anchor disappears and sometimes the canvas is affected in odd ways.
This happens on multiple installations and multiple Camtasia 2020 documents, even after re-starting the program and the computer. Does anyone know what the problem is or have a solution. (It also happens in Camtasia 3.)
The only post I see similar to this is a two-year old post that has no response.
A workaround I discovered is to use SnagIt 2022 to screen record the video. For whatever reason, SnagIt's video does import successfully to Camtasia 2020. I am wondering if the problem is the camera I was using which is several years old, although I've been using the camera successfully with Camtasia for several years up to now.
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