Mac version 12.4 crashed Snagit App

Comments

7 comments

  • Luke Griffioen

    Hi,

    Sorry about this! Can you check the version of Snagit? You can do this by finding it in your applications folder in Finder, selecting Snagit, and pressing the space bar.

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  • Hanswolff

    Snagit 2022 - version 2022.1.0 

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  • Luke Griffioen

    Thanks, we've seen a couple cases where if there was a pending video capture from an old version it would cause this. You can fix this by deleting any .videocapture files in this folder:

    ~/Library/Group\ Containers/7TQL462TU8.com.techsmith.snagit/Snagit\ 2022/PendingCaptures 

    If you still want the videos, you can get the raw mp4 in the adjacent Temporary folder. I hope this fixes the issue for you!

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  • Karim Premji1990

    had this issue and the above (deleting the pending captures) worked for me. thanks!

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  • CarlMalartre

    Same issue, seems its fixed now with these slightly different steps:

    1. Open Finder, menu Go\Go to Folder...
    2. Paste this: ~/Library/Group Containers/7TQL462TU8.com.techsmith.snagit/Snagit 2022/PendingCaptures
    3. Delete files with name *.snagitimagecapture

    No videos were in the Temporary folder.

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  • CarlMalartre

    Precision: it was crashing the Editor, Version 2022.1.0 (98107)

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  • Luke Griffioen

    Hi folks,

    This crash should be fixed now in today's 2022.1.1 release.

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