2021.4.8 crashes on capture

dland

• May 21, 2022 17:23

After struggling with a corrupted 2021.4.8 update (TechSmith support posted a corrected version that I downloaded from their MS Sharepoint), I am unable to use the resulting 2021.4.8 because it crashes immediately upon attempting a capture, whether I trigger it from the Editor, from the menubar "Capture" button, or via keyboard shortcut. There is no indication of an error, the app simply disappears.

Thankfully, because of the corrupted 2021.4.8 update file issue, I kept a copy of 2021.4.7, so I can continue using it for my work, but I'll be sitting 2021.4.8 out and waiting for a fix.

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  Luke Griffioen

  Employee

  • May 22, 2022 11:36

  Sorry about all the trouble with this update! We are working on a fix and hope to have it out soon.

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  Luke Griffioen

  Employee

  • May 23, 2022 14:47

  Hi,

  The crash during capture should be fixed in today's 2021.4.9 update.

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