crashing

djwenzel

• May 23, 2022 16:35

I've been using Snagit for years.  My version is up to date, Mac OS is up to date - just this month it began crashing every time I attempt to capture a screen.

 

 

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  Luke Griffioen

  Employee

  • May 23, 2022 17:01

  Hi,

  Sorry about this! If you're on 2021.4.8, we pushed a 2021.4.9 fix today to address that.

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  djwenzel

  • May 23, 2022 17:40

  Using Version 2022.1.0 (98107)

  Just repeated all of the recommended changes - including the one which recommended deleting all of the files using the Finder - Go To Folder - copy and paste location - delete files.

  Voila - it worked, and all the files remain in my app !!

  I had tried deleting and reloading the app - and interestingly - the system advised me that one I had just downloaded was older than the one I already had in my system - go figure.

  Anyway - thank you Luke for your prompt reply.  Wishing you good health. . . . .

   

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  Robert Basilious

  • May 24, 2022 11:31

  I'm on 2022.1.0 (98107). SnagIt now crashes every time I try to do anything. 

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  Luke Griffioen

  Employee

  • May 24, 2022 12:54

  Hi Robert,

  We've seen a couple cases where if there was a pending video capture from an old version it would cause this. You can fix this by deleting any .videocapture files in this folder:

  ~/Library/Group\ Containers/7TQL462TU8.com.techsmith.snagit/Snagit\ 2022/PendingCaptures 

  If you still want the videos, you can get the raw mp4 in the adjacent Temporary folder. I hope this fixes the issue for you!

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  Luke Griffioen

  Employee

  • May 24, 2022 16:30

  Hi folks,

  This crash should be fixed now in today's 2022.1.1 release.

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